Senior Business Analyst

Role: Senior Business Analyst

Rate: £550/day inside IR35 (via Umbrella)

Location: Gloucestershire (hybrid working)

Start date: ASAP

Duration: 6-month initial contract (scope for extension)

We’re supporting a leading Financial Services client working on a key client complaints initiative. This role will require extensive experience as a Business Analyst within Financial Services, and experience delivering customer/client complaint transformations.

Key Responsibilities

• Experience delivering complex change & transformation programmes within Wealth Management and wider Financial Services
• Experience delivering customer/client complaint initiatives
• Ability to work as both a hands-on Business Analyst, and as Senior Business Analyst, leading workshops and engaging with senior stakeholders and key business owners in a clear and confident manner
• Experience reviewing, simplifying, and redesigning, complex processes, as well as demonstrable ability leading As-Is & To-Be process mapping
• Comfortable defining KPIs / MI to track benefits, with a focus on operational efficiency.

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