At TWMAD (Together We Make A Difference), we support vulnerable children and young people through mentoring, intervention and residential/emergency provision.
We are currently developing our residential and stabilisation provision and are looking for emotionally intelligent, resilient and relationship-focused individuals to join our growing team.
This role is about far more than supervision.
We are looking for people who can:
• Build trust with young people
• Remain calm during difficult moments
• Support emotional wellbeing and stability
• Maintain strong safeguarding awareness
• Communicate professionally
• Bring positive energy and consistency to young people’s lives
- Our work is relationship-led, trauma-informed and built around safeguarding, accountability and emotional intelligence.
- Experience within residential care, mentoring, education, youth work, safeguarding or SEMH is beneficial, however attitude, professionalism and values are equally important.
Successful applicants will have access to:
• Structured career progression
• The TWMAD Academy development pathway
• Leadership opportunities
• Residential and intervention training
• Ongoing support and reflective practice
We are building more than a workforce — we are building a positive culture and a team capable of genuinely making a difference.
Location: Stoke-on-Trent & Staffordshire
Starting Pay: £13.50 per hour (Trainee pathway available)
Enhanced DBS and safer recruitment checks required.
Job Title
Residential Support Worker
Responsible To
Residential Leadership Team / Management
Location
Stoke-on-Trent & Staffordshire
Role Purpose
To provide safe, consistent and relationship-led support to children and young people within TWMAD’s residential and emergency provision.
Key Responsibilities
· Build positive and trusted relationships with young people
· Support emotional regulation and wellbeing
· Promote routines, structure and positive engagement
· Maintain safeguarding awareness at all times
· Complete reports and documentation professionally
· Support behaviour management and de-escalation
· Work collaboratively with colleagues and professionals
· Maintain calm and professional conduct
· Support placement stability and emotional safety
· Follow all TWMAD policies and procedures
. Person SpecificationEssential Qualities
· Positive and professional attitude
· Strong communication skills
· Ability to remain calm under pressure
· Emotional intelligence and self-awareness
· Safeguarding awareness
· Ability to build rapport and trust
· Reliable and accountable
· Willingness to learn and develop
Desirable Experience
· Residential care
· Youth work
· Mentoring
· Education
· Behaviour support
· Safeguarding
· Mental health support
· Trauma-informed practice
…