Customer Service Advisor

Customer Service Advisor ( 1 year fixed term contract)

Warwick

Hybrid

£25,000

Do you enjoy being the voice of support and enabling customer success? Maxwell Bond is partnered with a Saas Edtech business who are looking for a Customer Service Advisor to join their growing team!

Customer Service Advisor Day-to-day Responsibilities

• Act as the first point of contact across phone, email, and webform, delivering clear support for product, licence, and order queries
• Process orders and manage licences accurately, including renewals and updates, while keeping CRM data up to date and logging all interactions
• Support Customer Success Associates with administrative tasks, share customer feedback, and help maintain smooth internal communication

Experience as Customer Service Advisor

• Previous customer service experience & basic IT competency
• Customer-focused, patient, and a confident communicator across phone and email
• Take pride in accuracy, managing workflows effectively and following processes with care
• Work well in a collaborative environment, ask questions when needed, and support others
• Values-driven, aligning with integrity, kindness, and quality, and comfortable using or learning tools like CRM system

Benefits

• Company performance based bonus
• 25 days + bank holidays + buy/sell 5 days a year
• Group life assurance and pension scheme
• Enhanced maternity/ paternity leave
• Private health and dental care
• Access to financial advisor
• Full home office set up

This is a chance to make a real impact on a growing SaaS platform, work with a collaborative team, and help shape infrastructure that will scale for years to come. If you’re looking to be a Customer Service Advisor and think this could be your next step, apply today for a confidential conversation.

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