Bracknell / Hybrid (minimum 4 days office-based)
£30,000 – £40,000 DOE
⏱️ Full Time
Do you get satisfaction from making things run smoothly for clients?
This is a role for someone who thrives on delivery, keeping clients happy, projects on track, and teams aligned. If you’re the kind of person who turns vague requirements into clear actions and genuinely cares about the quality of what goes out the door, read on.
Why This Role?
• Real ownership of client relationships from early on
• Exposure to technology-enabled service delivery across multiple sectors
• A visible role where your contribution genuinely matters
• A collaborative team and experienced leadership who invest in people
• A business that’s growing, with the career development that comes with it
About Us
We’re an established and growing tech-enabled services business working with clients across the charity, commercial and enterprise sectors. We don’t just provide software, we combine our technology with hands-on, account-managed delivery. That means our clients get real people, real relationships, and real outcomes.
The Role
You’ll be the day-to-day point of contact for a portfolio of client accounts, the person clients rely on, and the person internally who makes sure delivery actually happens.
This is not a sales role. It’s not about chasing revenue or running marketing campaigns. It’s about being excellent at managing relationships, coordinating delivery, and continuously improving how we serve our clients.
Day to day, you’ll be:
• Acting as the primary contact for your client accounts, building trusted stakeholder relationships
• Leading client meetings, service reviews and operational updates
• Translating client requirements into clear, actionable briefs for internal teams
• Coordinating multiple projects and workstreams simultaneously
• Tracking timelines, risks, actions and dependencies, and flagging early when something needs attention
• Spotting opportunities to improve workflows and service quality
• Working closely with technical, delivery and support teams to ensure things go out accurately and on time
What the First Year Looks Like
3 months: You understand how we work, you’ve built credibility with your clients, and you’ve taken clear ownership of day-to-day activity.
6 months: You’re independently managing active workstreams, leading client communications, and showing strong judgement.
12 months: You’re reliably running a portfolio of accounts, contributing to how we improve our services, and a trusted part of the team.
What We’re Looking For
Essential
• Experience in a client-facing role, client services, account management, project coordination or similar
• Strong communication and stakeholder management skills
• Proven ability to manage multiple priorities without dropping the ball
• Organised, detail-oriented, and comfortable taking ownership
• Able to manage ambiguity and turn requirements into action
Desirable
• Background in technology-enabled services, CRM, or operational delivery environments
• Experience working alongside technical or development teams
Strong Account Executives or client-facing delivery coordinators who are ready for more responsibility are very welcome to apply.
An Extra Note on Who We’d Love to Hear From
This is a full-time role, and we’re genuinely open about the kind of person who might suit it.
If you’ve been working part-time and you’re ready to step back into a full-time role, we’d love to hear from you. Equally, if you’ve taken a career break, whether for family, caring responsibilities, or anything else, and you’re looking to return to work, this could be a great opportunity to do that.
What matters to us is your experience, your attitude, and what you can bring to our clients.
The Process
We keep it straightforward: an initial screening call, then the 1st round Online Interview followed by a final face to face interview.
Alternative Titles: Client Delivery Executive / Account Coordinator / Client Account Coordinator / Customer Success Executive / Client Relationship Executive / Client Services Specialist / Customer Delivery Executive / Customer Services Executive / Customer Relationship Executive
We welcome applications from all backgrounds. If you have the skills and attitude, we want to hear from you.
Foster Growth Limited provides services as an agency and an employment bus
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