Job Opportunity: Desktop Support Technician at AVASO Technology
Location: London, UK
Position Type: Full-time Contract
Job Profile
The EUC L2 Support Engineer is responsible for providing advanced technical support for end-user devices, applications, and workplace IT infrastructure. The role includes troubleshooting escalated incidents, managing desktop/laptop environments, supporting Microsoft 365, Active Directory, networking basics, and ensuring SLA compliance.
How to Apply:
Ready to take your career to the next level? Apply now by clicking the “Easy Apply” or click here Desktop Support Technician
Key Responsibilities
- Provide L2 technical support for desktops, laptops, printers, mobile devices, and peripherals.
- Troubleshoot issues related to Windows 10/11, Microsoft Office 365, Outlook, Teams, OneDrive, SharePoint, VPN, LAN/Wi-Fi connectivity, Active Directory & Group Policies
- Handle incidents escalated from L1 support teams.
- Perform hardware installation, replacement, imaging, and troubleshooting.
- Manage user onboarding/offboarding activities.
- Configure and support devices using SCCM, Intune, or endpoint management tools.
- Support software installation, patching, and upgrades.
- Maintain IT asset inventory and lifecycle management.
- Manage tickets through tools like ServiceNow/Jira and ensure SLA adherence.
- Coordinate with L3 teams, vendors, and infrastructure teams for complex issues.
- Provide VIP/Executive support when required.
- Create and maintain technical documentation, SOPs, and knowledge base articles.
- Support conference rooms, AV equipment, and printers.
- Perform basic troubleshooting of network devices and connectivity issues.
Required Skills
- Strong knowledge of Windows OS, Microsoft 365, Active Directory, SCCM / Intune, VPN & networking basics (DNS, DHCP, LAN/WAN)
- Experience with ticketing tools such as ServiceNow.
- Good troubleshooting and problem-solving skills.
- Strong communication and customer-handling skills.
- Knowledge of ITIL processes is preferred
Why AVASO Technology?
- Join a dynamic and innovative team with a global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and benefits package.
- Work with cutting-edge technologies to shape the future of IT solutions.
AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement
AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.
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