IT Support Desk Analyst | London | Insurance Experience Essential
Looking to move beyond a purely reactive service desk role and gain genuine exposure to IT operations, projects, and strategy within a professional insurance environment?
We’re working with a high-performing insurance organisation seeking an IT Support Desk Analyst to join a lean, fast-paced IT function. This opportunity goes beyond BAU support — you’ll work closely with the IT Manager and gain hands-on exposure across operations, vendors, and key technology initiatives.
You’ll act as the face of IT across the business, supporting end users while building broader technical and commercial experience in a stakeholder-driven environment.
The role:
- First point of contact for all IT support queries across the business
- Troubleshooting across Windows, Microsoft 365, hardware, and network environments
- Managing Active Directory users, permissions, and access
- Supporting meeting room tech, devices, and office infrastructure
- Assisting with IT operations, asset management, and system monitoring
- Partnering with the IT Manager on:
- Vendor coordination
- Reporting & documentation
- IT projects (upgrades, audits, rollouts)
What we’re looking for:
- 1–2 years’ experience in IT support / service desk
- Insurance or financial services experience (essential)
- (comfortable working in regulated, stakeholder-heavy environments)
- Strong communication skills and confidence supporting senior stakeholders
- A proactive mindset with interest in progressing into infrastructure, projects, or wider IT operations
Why apply?
- Exposure beyond BAU into projects and strategic work
- High visibility role within a collaborative, business-facing IT team
- Clear opportunity to accelerate your IT career within insurance
If you’re looking to step up and broaden your experience within a structured, professional environment — apply now or get in touch for a confidential discussion
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