24/7 NOC Engineer
- Location: Belfast Onsite | Shift-Based Role
- Salary: up to £32k + 30% shift allowance – £41,600
The Opportunity
Were supporting a leading technology and managed services organisation in the search for a 24/7 NOC Engineer to join their brand-new Technology Operations Command Centre in Belfast.
This is an exciting opportunity to join a high-performing operations environment responsible for supporting mission-critical customer infrastructure across complex enterprise networks. Youll play a key role in monitoring, troubleshooting, and resolving network incidents while working alongside experienced engineering teams in a fast-paced, collaborative setting.
This role would suit someone with prior Network Engineering or NOC experience who enjoys problem solving, thrives under pressure, and is looking to develop their career within a large-scale technology operations function.
Working Pattern
- 24/7 shift-based environment
- 4 on / 4 off rotation
- Day shifts: 07:00 19:00
- Night shifts: 19:00 07:00
Role Overview
As part of the Technology Operations team, you will be responsible for ensuring the availability, stability, and performance of enterprise network environments through proactive monitoring and incident management.
You will work across a broad range of technologies and customer environments, supporting critical infrastructure and helping minimise operational disruption through rapid fault diagnosis and resolution.
Key Responsibilities
- Proactively monitor network performance, availability, and capacity using enterprise monitoring tools
- Investigate, troubleshoot, and resolve network incidents across LAN, WAN, SD-WAN, and telecoms environments
- Manage incidents and service requests through to resolution, ensuring accurate documentation and communication throughout
- Operate within agreed SLAs to deliver high levels of service and timely incident resolution
- Perform routine health checks, preventative maintenance, firmware updates, and minor configuration changes
- Produce clear technical documentation, incident reports, and shift handover notes
- Escalate complex issues to senior engineering teams or third-party suppliers where appropriate
- Communicate effectively with customers, vendors, and internal stakeholders during live incidents
Skills & Experience
- Previous experience working within a NOC, Network Operations, or Network Engineering environment
- Strong understanding of networking fundamentals including TCP/IP, DNS, VLANs, LAN/WAN technologies, and routing protocols such as BGP and OSPF
- Experience troubleshooting routing and switching technologies in enterprise environments
- Exposure to multi-vendor technologies such as Cisco, Juniper, Palo Alto, and AWS
- Familiarity with monitoring and ticketing platforms such as SolarWinds, PRTG, ServiceNow, or BMC Remedy
- Ability to work effectively within a fast-paced, shift-based operational environment
Qualifications
- CCNA or equivalent networking certification desirable
- CCNP, JNCIA, or related certifications advantageous
- Eligibility to obtain Security Clearance required
Personal Attributes
- Strong analytical and problem-solving skills
- Calm and methodical approach during high-severity incidents
- Excellent attention to detail and documentation standards
- Team-oriented mindset with the confidence to take ownership of issues and resolutions
Whats on Offer
- Extensive technical training and professional development opportunities
- Clear progression pathways within Network Engineering and Technology Operations
- Competitive annual leave allowance with options to purchase additional days
- Company pension scheme and flexible benefits package
- Supportive, collaborative working environment with long-term career opportunities
If youre looking to build your career within a modern Technology Operations environment supporting enterprise-scale infrastructure, wed be keen to speak with you.
Benefits:up to £32k + 30% shift allowance – £41,600
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