Health & Wellbeing Manager

£32,027 per annum 37 hours a week

Overview

To provide and manage an excellent health and wellbeing service working in partnership with the NHS and other partners.

Key Deliverables

• To manage and coordinate the day to day operation of the GP Referral Scheme, Cardiac classes, Pulmonary classes, Stroke Classes, Cancer Classes and any other community rehabilitation sessions or schemes.
• To oversee numerous health and wellbeing schemes, including but not limited to exercise referral schemed, the Simply Active programme, Walking For Health Programme.
• To oversee and manage volunteer walk leaders.
• To lead on the ongoing audit and evaluation of the rehabilitation services.
• To provide monthly statistics across all the health and wellbeing services.
• To act as a source of expertise on evidence based exercise and delivery for cardiac and cancer rehabilitation patients.
• To present and liaise with GP’s and health specialists on a regular basis to update and inform on how services are co‑ordinated and accessed ensuring services have a clear pathway of care and rehabilitation through mainstream services.
• To work with the team to ensure the smooth running of health and wellbeing initiatives across the organisation.
• To review exercise capacity and co‑ordinate all referrals of rehabilitation patients to the correct pathways, in conjunction with the multidisciplinary rehabilitation team at the NHS.
• To participate in the development of and deliver educational lectures to customers, partners and health professionals.
• Promote the health benefits of physical activity, linking with other stakeholders and agencies that are community based to provide an all‑round approach.
• To encourage and promote quicker access into our mainstream services from rehab streams.
• To encourage ownership through to the patients and for the gyms and associated services to then provide the support needed.
• To provide services that are easily accessible – residential care and various community settings.
• To be responsible for the safety and security of the customers and equipment whilst on duty and to participate in out of hours work as and when the role requires.
• To support large city events alongside the rest of the team to deliver successful results with stakeholders.
• To work the necessary work patterns to ensure the service is appropriately delivered.
• Any other duties as assigned.

Requirements

Experience & Skills

E = EssentialD = Desirable

• Experience supervising or managing a team (E)
• Experience working in a service delivery customer focused environment (E)
• Experience of GP Referral and health exercise programmes (E)
• Experience delivering rehabilitation classes (level 4) (D)
• Be able to present to health professionals and stakeholders on current schemes and general health benefits
• Ability to deal with emergency situations effectively and efficiently
• Experience of working in a customer focused environment
• Previous line management experience
• Experience of stakeholder and partnership working
• Experience in delivering great customer service (E)
• Experience dealing with difficult customers (E)
• Experience working across multiple sites (D)
• Ability to quickly learn new skills (E)
• Good working knowledge of Microsoft Office (E)

Knowledge & Qualifications

E = EssentialD = Desirable

• Knowledge of great staff management (E)
• A current GP Referral Qualification (D)
• A BACPR phase IV Qualification (D)
• A current Level 4 Register of Exercise Professional (REPS) or ability to gain (with support from the company) in 6 months (E)
• A current Cancer Rehabilitation Qualification or ability to gain (with support from the company) in 6 months (E)
• A current Level 3 Fitness qualification (E)
• GCSEs C grade or above (or equivalent) in English and Maths (D)
• A First Aid at Work qualification or willingness and ability to gain (with support from the company) in 12 weeks (E)
• An enhanced DBS disclosure (E)
• A full valid driving license or ability to easily get to all facilities (E)
• Understand the importance of Health and Safety and its application (E)
• Understand of the importance of and commitment to Equalities and Diversity and its application (E)

Interpersonal Skills

E = EssentialD = Desirable

• Great Customer Service (E)
• Effective interpersonal skills (E)
• A good team worker (E)
• Excellent verbal and written communication skills (E)
• A positive can do attitude (E)
• A passion for health and fitness services (E)

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