Client Delivery Engineer

Requirements

• 1–3 years of experience in a technical, customer-facing role (internships and placements considered for exceptional candidates)

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• Exposure to B2B SaaS environments, implementation, or technical support preferred

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• Proven ability to manage your own workload and communicate clearly with non-technical stakeholders

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• Solid understanding of APIs, authentication protocols and integration concepts

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• Working knowledge of SSO standards: SAML, OIDC, OAuth

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• Hands-on experience with session lifecycles, secure cookie handling, and token-based authentication (JWT)

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• General understanding of:

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• Enterprise application landscape

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• Application and identity architecture

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• SaaS protocols and integrations

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• APIs (SCIM 2.0/ REST/ SOAP/GraphQL)

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• Network security protocols (OAuth, SAML, LDAP)

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• Knowledge of core application security principles

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• Comfortable reading and writing technical documentation

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• Bachelor’s degree in Engineering, Computer Science, or a comparable field preferred

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• Customer-facing confidence — at ease on calls with technical stakeholders and able to represent Blink credibly

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• A documentation mindset — you instinctively write things down and leave things clearer than you found them

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• Curiosity about both product and delivery and solving technical customer challenges, not just code

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• Strong communication and organisational skills; you manage your own workload without needing to be chased

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• Adaptable to fast-paced, ambiguous environments with a solutions-oriented approach

What the job involves

• We’re looking for a Client Delivery Engineer to join our Services team as a key technical delivery partner for our commercial customers

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• You’ll own the technical implementation experience for our customers — getting them live, build, testing, and troubleshooting their integrations, and ensuring our technical documentation is something the whole business can rely on

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• This is a hands-on, customer-facing role that sits at the intersection of engineering and delivery

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• You’ll work closely with our Solution Architect, who will set your priorities and act as your escalation path, while also maintaining a close working relationship with our Product & Engineering team — closely integrated with how they build, what’s on the roadmap, and how to route delivery-side questions efficiently

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• If you’re an engineer who enjoys talking to customers, has an instinct for communication and issue resolution, and wants to grow inside a scaling product-focused company, this role is built for you

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• Own end-to-end technical implementation for commercial and guided accounts, including SSO setup, authentication flows, integrations configuration, and go-live support

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• Serve as first line of technical response for common technical issues such as API and config errors, triaging and resolving them independently where possible

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• Maintain and continuously improve technical documentation in close partnership with the Product & Engineering team

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• Provide structured technical summaries and handover notes to the Solution Architect for accounts requiring escalation

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• Support the Solution Architect on enterprise project cycles, including testing and technical design work, as needed

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• Act as customer-facing expert on Blink technical capabilities, staying educated and informed about Blink’s product and engineering roadmap

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