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Location: Various, Surface Transport Corp
Company: TfL, GLA or OPDC
Job title:ProgrammeManager
Salary:Circa £82,000+ TfL BenefitsGrade:Band4
Contract type:TfL
Reference:4327
Number of roles:2x PermanentContract details:Perm, HybridLocation:Endeavour Square, StratfordOffice, LondonApplication closing date:Sunday31stMay
All offers of employment are subject to satisfactoryright‑to‑workchecks. Candidates must be able todemonstratetheir right to work in the UK. At the presenttimeTfL is unable to offer visa sponsorship for this role.
Job Purpose:
Transport for London’s Road User Charging (RUC) team sits at thecentreof how the capital manages congestion, improves air quality, and keeps the city moving. Overseeing major schemes such as the Congestion Charge, ULEZ and TUC, the business area delivers and evolves the systems, policies and digital services that support cleaner travel and reduce traffic across London. With ongoing updates to charging policy, RUC is afast-pacedenvironment shaping the future of sustainable transport.
Within RUC,the new RUC Relet Teamareaccountable for the successful delivery of the business-criticalRUCReletprogrammeand othersignificantchangeactivities. Providingstrategic leadership across a complex matrix of disciplines, managing risks, interdependencies, and therationalisationof multiple complex systems (including technical design and procurement) across the RUC portfolio. Theteam willwork in partnership withseniorleadership across TfL andwithexternal stakeholders to ensureobjectivesare achieved and benefitsrealised. Theteamareaccountable for setting the vision, strategy, and governance framework that underpins the collection of revenue for TfL, while delivering significant cost efficiencies for theorganisation.
We’relooking foraProgrammeManager who is dynamic,resourcefuland fully engagedintackling new challenges and an evolving portfolio of change. You will managepan-TfL matrix teamsat the intersection oftechnology,procurementand operationsina range of projects that deliver new contracts for our RUCservices, andimplementchanges to our schemes.
As a senior member of this new team, this is an exciting opportunity to play a key leading role in establishing and recruiting the team, and embedding the culture and ways of working that will ensure we deliver for London.
Key Accountabilities
Leadinga professionalprogrammeand project management teamtodeliver multiple projects or singleprogrammesas assigned by theHead of RUC Relet, that implement technology changes, business efficiencyimprovementsand procurement obligations to achieve TfL’s businessobjectives.
Shaping and gaining authority forprogrammesassigned by theHead of RUC Relet, working withHeads offunctions and portfolio leads todeveloptheprogrammeapproach and execution plan to meet the required quality, deliverytimescalesand cost.
Working collaboratively with directors, senior teams and subject matter experts on design,deliveryand implementation to achieve business benefits and outcomes.
Delivering reprocured complex internally and external services and systems at reduced cost that meet the needs of the business.
Accountable fordelivering totime,qualityand price. Developing and owning the plan for delivery, leading on theend-to-enddelivery of the procurement/extensions, including planning, shaping, resourcing, benefitsrealisation, securing funding, implementation,programmemonitoringand operational readiness. Ensuring theprogrammerisks and mitigation plans are well defined.
Continuous improvement and delivery of theprogrammesand projects to the quality, time and budget tolerances agreed with theHead of RUC Reletthrough regular reviews with team members, and review and approval of formal project documentation, and ensuring thatprogrammerisks and dependencies are correctly captured and mitigated.
Accountable for holding internal and external suppliers to account for meeting or exceeding delivery requirements.
Influencing,shapingand signing off supplier contracts and building relationships to support the delivery ofprojects andprogrammes, to ensure TfLleveragesthe best value and return when deliveringwith external partners;authorisingproject andprogrammedeliverables and contract payments to agreed values.
Settinghigh standardsofprogrammeand project management practice and coaching individuals within their team to meet or exceed those levels of performance.
Developing effective mutual ‘win-win’ relationships with senior colleagues, stakeholders and suppliers at a day-to-day level andcreateways in whichrelationshipscan be developed and improved.
Skills :
Proven influencing skills at a senior level within a similar environment forallocatedprogrammesand contracts.
Proficient in delivering risk management methods and techniques for the assessment and management of technology and business risk, withinprogrammes, and across projects.
Proven ability to lead and inspire a highly skilled team of project andprogrammeprofessionals andmanage multi-disciplinary teams to deliver effectiveend to endperformance.
A positive,can-doattitude and proven ability to deliver cost effective solutions when metwith difficult and challengingprojectandprogrammeimpactingrisks and issues.
Ability to think strategically, lookinghorizontally at other interdependencies and interfacesas well asvertically on a singleproject /issue.
Proven negotiation andproblem-solvingskills including resolving complex issues which have a high impact on customers
Knowledge:
Recognised project and programme methodologies (such as PRINCE or PMM)
Good understanding of commercial and contract issues to ensure effective, fit for purpose, supply chain arrangements, to deliver value, quality and reliability for theprogrammeand projects.
Good understanding of financialcontrol, procurementprocessesand techniques.
TfL’s policies, managementstructureand businessobjectives(orcommensurateexperience of a similarly complex operational business) and how these drive the management of IT operations.
Good understanding of TfL’s project management processes and procedures.
Good knowledge of relevant national and international legislation relating to Government/Public Sector IT – e.g. Data Protection Act, EU Procurement Directives, IT security mandates and Freedom of Information Act.(Desirebale)
Experience:
Extensive experience of being accountable and personally making a difference for the successful delivery of multiple and varied change projects andprogrammesin a large and complexorganisation, preferablywithin atechnologyand procurementenvironment, and achieving agreed benefits.
Proven experience of setting quality standards, constructing,integratingand managing complex technology projects andprogrammesthrough their lifecycle, ensuring that requirements capture, governance, controls,roles and responsibilitiesand interfaces, are correctly and properlyestablishedand managed to ensure effective andtimelydelivery.
Proven experience of managing,shapingand agreeing complex contract variation structures, content,interfacesand requirements to successfully deliverprogrammeand projects.
Application Process:
Please apply using your CVonly
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
PDF format preferred and do not include any photographs or images
We may close this advert early if we receive a high volume of suitableapplications.
We will make every effort to give you as much notice as possible, however some interviews/assessmentscouldbe organised at short notice.
Equality, diversity and inclusion:
We are committed to equality,diversityand inclusion. We want torepresentthe city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meetsall ofthe essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
In return for your commitment andexpertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
Final salary pension schemeFree travel for you on the TfL networkReimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home30days annual leave plus public and bank holidaysTfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allowPrivate healthcare discounted schemeTax-efficient cycle-to-work programmeRetail, health, leisure and travel offersDiscounted Eurostar travel
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a4 weekperiod. Hybrid working arrangements can evolve subject to business requirements.
Vetting Process:
At Transport for London, safety,trustand fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process ) explains the checks we carry out before you join us, helping ensure we create a safe,inclusiveand reliable network for everyone who depends on our services. We simply ask that the information you provide is honest andaccurateso we can progress your application smoothly. If somethingdoesn’tmatch orcan’tbe verified, we may not be able to move forward with your application, butwe’llalways treat you with transparency, respect, and clear communication throughout.
TfL is currently unable to provide sponsorship to candidates for this role as the Home Office’s eligibility criteria for sponsorship will not be met. TfL keeps its approach under review in line with changes to UK immigration rules. We are also unable to provide advice or guidance on individual immigration queries andadvise candidates tocheck the Government’s website for further information.
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