Referment is partnering with one of Europe’s fastest-growing HRTech / InsurTech startups to hire a Customer Support Manager in London.
This is a rare opportunity to join an early-stage company that’s redefining how employee benefits work globally, already trusted by some of Europe’s most forward-thinking tech companies.
The role sits at the centre of customer experience, operations, and product, with real ownership from day one. You’ll lead and scale support operations across employer and employee users, helping shape processes, tooling, quality standards, and the overall support function as the business grows.
You’ll Thrive Here If You
- Have experience building or scaling support operations in a startup or high-growth environment
- Enjoy combining strategic thinking with hands-on execution
- Are systems-minded, proactive, and highly customer-centric
- Love improving processes, workflows, and customer experiences
- Are excited by ambiguity and ownership
What You’ll Be Doing
- Managing multi-channel support operations (email/chat)
- Building scalable workflows, SOPs, and support tooling
- Analysing support metrics and driving performance improvements
- Creating self-service resources and QA frameworks
- Partnering closely with Customer Success, Product, and Operations teams
- Surfacing customer insights to influence product improvements
The business has raised significant backing from leading European investors and is scaling rapidly across the UK and Europe.
If this sounds like the role for you, apply now to avoid diasppointment.
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