Business Manager (Europe)

Requirements

• 5+ years of experience in Fintech, consumer technology, strategy consulting or e-commerce industry sectors

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• Experience working in a global matrix organisation and in fast-growth international environments

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• Demonstrable experience working in or alongside product management teams, with the ability to write product requirements, contribute to roadmap planning, and operate fluently in agile delivery environments

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• A track record of influencing product prioritisation decisions through data-driven business cases and customer evidence, without direct authority over engineering or product resources

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• Grasp of drivers and mechanics for high transaction volume businesses. Strong business acumen and decision-making skills

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• Previous experience with data modelling and analysis

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• Strong problem solving skills and the ability to generate good quality hypotheses combining qualitative and quantitative insights. Ability to lead junior members or a cross-functional squad to deep dive into ambiguous problem statements with significant business impact, create structured logical frameworks, and drive stakeholders towards business and customer-centric solutions

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• Highly effective at cross-functional stakeholder management. Strong communication, influencing, and interpersonal skills

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• Comfort navigating ambiguity at the intersection of product, commercial, and operational priorities — able to build clarity and alignment across diverse teams

What the job involves

• Remitly is hiring a Business Manager to lead growth in a key European region (customers sending to anywhere in the world from this European region)

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• This is a strategy, analytics, product and operations role involving planning, building, and executing initiatives across product, pricing, marketing, analytics, customer service and other departments

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• The Business Manager will act as the primary regional customer voice, shaping the roadmap with deep customer and market insight and driving the end-to-end product experience for customers in the region

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• Be accountable for overall sustainable revenue and customer growth in a key European region

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• Drive overall regional performance, including key performance indicators such as new customers, monthly active customers, transactions, volume, revenue, unit economics and customer lifetime value

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• Oversee ongoing views about competition, market, and customer trends, translating regional strategies into specific market goals across multiple functions

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• Develop long-term strategies and influence leadership decisions

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• Serve as the primary regional advocate into the regional and global product organisation, owning the translation of customer and market insights into clear, prioritised product requirements

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• Partner closely with product managers to define and maintain a regional product roadmap that addresses local customer needs, competitive gaps, and regulatory considerations

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• Drive discovery and definition of new product features by leading structured customer research, usability studies, and qualitative interviews specific to the region

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• Write and review product briefs and opportunity assessments for regionally-driven initiatives, ensuring they are grounded in customer evidence and quantified business impact

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• Influence product prioritisation by building compelling business cases using customer-centric and impact-driven frameworks, aligning product leadership on regional bets

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• Define success metrics and acceptance criteria for product initiatives in the region, working with product and engineering to ensure outcomes are measurable and tracked

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• Evaluate and provide structured feedback on product solutions during discovery and build phases, representing the regional customer perspective in design reviews and sprint demos

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• Identify and escalate friction points, localisation gaps, and experience deficiencies in the regional customer journey, partnering with product and design to resolve them

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• Stay ahead of competitor product developments, regulatory changes, and emerging customer expectations in the region, proactively surfacing implications for the product roadmap

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• Drive customer learnings and hypotheses generation to iterate faster towards the right customer and business outcomes

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• Through collaboration with analytics teams across pricing, product and marketing, create customer behaviour and market analyses to obtain insights and develop executional plans

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• Define and manage a continuous feedback loop from regional customers, turning qualitative signals into quantifiable product and operational improvements

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• Partner closely with marketing, product, pricing, and other relevant teams to identify ways to grow KPIs within the region and improve the overall customer experience

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• Drive executional excellence on initiatives and define the right strategic context and clear prioritisation for stakeholders

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• Lead building business cases for key initiatives and influence prioritisation of partner teams’ roadmaps through structured business impact and customer-centric frameworks

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