Product Manager – FinTech Platform & Customer Journeys

Requirements

• At least 2 years product management experience (or equivalent): this isn’t your first product job and you’re keen to grow by learning from an experienced team. Ideally have worked in a startup or scale up environment, with experience in finance or the automotive industry

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• Experience running agile product teams: you know your stand ups from your retros and how to deliver results

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• Ruthless prioritisation skills: you know how to decide what to do next and aren’t afraid to make tough decisions. You understand trade-offs between competing priorities and understand how to strategically and tactically manage a backlog to get the most out of your team

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• Strong communication skills: you can clearly communicate with a range of audiences, from engineers and operational teams through to senior stakeholders

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• Problem solving and analytical skills: you can quickly understand new problems, identify key drivers behind specific outcomes and can find a simple path through complexity. You are data-driven and understand the importance of our key metrics to our team’s success

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• Interpersonal skills: you are humble, you quickly build trust and personal relationships within and outside your team. You know when to seek consensus or escalate a decision depending on a situation

What the job involves

• ⏰ Monday – Friday (37.5 hours per week – hybrid)

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• Each Product team at Oodle is responsible for delivering reliable, compliant and scalable customer experiences that drive good outcomes for both customers and the business

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• We work closely with engineers, data scientists, designers and operational teams to build systems that support customers and the colleagues who serve them

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• You’ll be part of the Product team within our Customer Management function, focusing on the customer journey from the point of acquisition through to the end of the agreement

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• In this role, you’ll focus on improving the tools and experiences used by both customers and internal teams, while ensuring our platform and processes remain compliant, efficient and scalable

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• You’ll work closely with stakeholders across operations, including customer services, collections and complaints, with regular engagement across the wider business and exposure to senior leadership

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• Your day-to-day work will involve balancing longer-term platform improvements with delivering changes required to support regulatory, operational and business needs. This may include:

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• Working with the Senior Product Manager to prioritise and deliver improvements to the platform and customer journeys

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• Managing and maintaining a backlog of platform improvements, regulatory requirements and operational enhancements

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• Collaborating with engineering teams to define, refine and deliver changes that improve system reliability, scalability and operational efficiency

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• Working closely with operations, legal and compliance teams to ensure changes meet regulatory requirements and deliver fair outcomes for customers

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• Supporting internal and external audits by providing product context, documentation and evidence of how systems and processes operate

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• Monitoring the performance of delivered changes and identifying opportunities to improve outcomes or simplify processes

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• Supporting the continuous improvement of internal tools and workflows used by customer service, collections and complaints teams

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• As a team we solve problems like:

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• How can we simplify operational processes and reduce manual work for internal teams?

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• What improvements can we make to ensure our platform scales effectively as the business grows?

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• How can we improve the reliability and clarity of customer communications in a regulated environment?

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• How do we ensure customers in financial difficulty receive fair and consistent outcomes?

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• How do we ensure our customer journeys meet evolving regulatory and compliance requirements?

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