We require an individual to work with several of our key clients building, testing and grading network devices from a range of vendors (including Juniper, Cisco, FortiNet and Comtrend).
Given the nature of the role, outbound and return logistics – the role also includes working with numerous couriers as well as looking after a small warehouse area for stock management based at our Greenford facility. As such, candidates need to physically fit and be comfortable working within a warehouse environment – with the associated lifting / working at heights that involves.
Due to this need to physically handle equipment – the role is office based and cannot be done from home / remote working.
Full training will be provided – however experience working in warehouse / supply chain environments is welcome. Candidates based within the local area / who can reliably commute are strongly desired.
Due to the need to assist in covering with email / telephone support – all candidates need to be confident in communicating in both written and spoken English.
Key Responsibilities
- Provisioning of network equipment such as Juniper, Cisco and Fortinet for outbound logistics
- Grading of returned stock for inbound logistics
- Assisting in managing of small warehouse area – including stock level reporting and processing of new incoming deliveries
- Engaging with numerous couriers to help assist and resolve delivery queries and challenges
- Monitoring and focus on improving workflow efficiency – through the use of KPI and SLA reporting
- Working with tools such as Slack and Trello for communicating with clients and escalating to 2nd line / 3rd line
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