Customer Engagement Specialist
Salary Starting salary £26,700 with opportunities to progress to £28,500, plus up to a 10% annual bonus. Additional opportunities to progress to £30,000, following development to a Senior Customer Engagement
Location:Omagh and Antrim
This is a Permanent, Full Time vacancy that will close in 14 days at 23:59 BST.
The Vacancy
What its like to work at Energia Group
- Were proud that 87% of our employees would recommend us as a great place to work. Its more than just a jobits a place where people genuinely enjoy belonging to a committed and supportive team.
- Our valuesTrustworthy, Dynamic, Resourceful, and Community-Focusedarent just words, they guide how we work every day.
- Were dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
- Youll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a Wellbeing Fund you can spend on whatever recharges you, free counselling service, initiatives to reward long service, free health checks, annual flu jab, free on-site parking, life assurance, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.
- We also get the balance right with a hybrid work model, so you can stay connected while still having flexibility.
The Role
You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands. Working alongside some of the industrys best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI/Energia brands continue to grow.
The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction.
What you’ll need
6 Months Customer service experience.
Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
Computer savvy with a good working knowledge of Microsoft Office.
If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for.
NB; You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications.
We also reserve the right to enhance criteria to facilitate shortlisting.
Awards
Bronze Diversity Mark.
Best Storytelling Award (Spider Awards).
Business Working Responsibly Mark for responsible and sustainable business practices.
Special Award for CSR and Charitable Initiatives (UK Utilities & Telecom Awards).
Utility Week Awards 2024 – Finalist.
Silver in Social Sustainability, Diversity and Inclusion initiative of the Year (Greener Possibilities).
ESG Best Performer of the Year in the Green Awards.
Best Corporate Wellbeing Programme.
Women in STEM – Best Recruitment Campaign
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