First Choice are currently recruiting for an Administrative Officer to join the Complaints Department in Antrim. This is a full-time position working Monday to Friday, 9:00am to 5:00pm, with a pay rate of £14.06 per hour. We can offer an immediate start for this role and its expected to last around 3 months. The successful candidate will support the effective handling and processing of complaints and enquiries in line with the Service User Feedback Policy and Procedure.
Duties will include processing complaints and enquiries, maintaining accurate records on the Datix database, monitoring responses, and supporting complaint investigations. Applicants should have previous administrative experience, strong communication and organisational skills, excellent attention to detail, and the ability to handle confidential information professionally.
Essential Skills
Previous administrative experience
Strong organisational and time management skills
Excellent attention to detail
Effective communication skills, both written and verbal
Ability to work independently and manage competing priorities
Proficient in Microsoft Office and database systems
Experience handling confidential information appropriately
What we will offer you:
Immediate start
Full time employment for a long term, temporary assignment
Competitive pay rate of £14.06
Contact Ruth Minford or Sarah OHagan on .
Email your CV to
First Choice is an equal opportunities employer
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