Escalations Manager – Shifts – Multiple roles

Excellent opportunity for experienced IT team managers to join one of the UK’s largest most dynamic IT MSP’s. It’s the perfect time to be jumping on board with lots of exciting projects on going in the public sector working with critical national infrastructure systems. This role is very much a people management role but technical skills and knowledge will help along the way.

What you’ll be doing

• Serve as an escalation point for junior engineers and ensure protocols are followed and key issues are escalated to the right team
• Coach and mentor your team of 4 – 8 engineers
• Ensure smooth handovers between teams from days to nights
• Foster a positive working environment promoting a continuous learning ethos
• Communicate with customers to ensure SLA’s are met

What’s on offer

• Salary up to £37k – Depending on experience
• £11,100 shift allowance (total comp = £48k)
• Flexible working after on boarding
• Shifts – 7- 7 4 days & 4 nights rotational
• Excellent benefits pack – includes life assurance, health cash plan, 5% pension matched plus much more
• First class career progression and skill up support including paid for industry certifications in the latest tools and tech
• Free on -site parking at modern office facilities
• Optional paid overtime
• plus more

What do I need?

• Proven experience leading a team of engineers from a performance management perspective
• Understanding of escalation protocols
• Technical knowledge of IT infrastructure, Networks etc
• Proven people manager with ability to lead a positive office culture
• Hands on technical skills are not necessary but are desirable
• Strong communicator able to communicate with customers in the public and private sector
• Eligible to undergo UK Security clearance checks

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