Scheduler

Job Description We are looking for someone who thrives in a busy environment, stays calm under pressure, and communicates clearly with engineers, supervisors, and clients. You’ll be part of a supportive and collaborative scheduling team where no two days are the same and teamwork really matters. Key Responsibilities Review daily breach reports, identify urgent or early breaches, and escalate critical issues to the Team Leader or Supervisor. Allocate work orders to engineers, ensuring clear priorities and efficient use of resources. Manage breaches and SLAs, working in deadline order and escalating at-risk jobs with a clear resolution plan. Maintain accurate, detailed job notes and update statuses correctly across scheduling systems. Liaise regularly with engineers, supervisors, and colleagues via phone, email, and Teams to keep work moving. Review returned jobs in Maximo and PSO, ensuring they are acknowledged, updated, and clearly initialled. Manage Planned Preventative Maintenance (PPM) by reviewing daily reports, filtering key data, and supporting effective scheduling. Maintain clear end-of-day notes and produce thorough handovers to ensure continuity between shifts. Professional and Personal Competencies/Qualifications A positive, can-do attitude with strong communication skills. Excellent organisation and attention to detail. The ability to remain calm and focused in a fast-paced environment. A genuine team-focused approach and willingness to support colleagues. Confidence using Microsoft Office, particularly Excel and Outlook, alongside scheduling systems such as Maximo or PSO. Previous experience in a scheduling, coordination, or service desk role. A strong understanding of working to SLAs and tracking performance. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,  #aplacetobeyou,  #facilitiesmanagement  ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….