Regional Workplace Experience Manager

Job Description We are looking for an autonomous and highly organised individual who can manage a regional remit across the North West. This role plays a key part in aligning day-to-day operations with the client vision and ISS standards, while offering potential opportunities for progression within ISS and its wider network. Key Responsibilities Lead, motivate, and support workplace teams across multiple sites to deliver high service standards. Oversee the delivery of workplace services, including reception, cleaning, maintenance, catering, and events, in line with SLAs and KPIs. Conduct regular site visits to monitor service quality, address issues, and engage with on-site teams. Act as the primary point of contact for client stakeholders, maintaining strong and effective working relationships. Manage operational escalations and implement effective, timely solutions. Partner with clients to understand evolving needs and adapt workplace services accordingly. Champion health, safety, and ESG compliance, including sustainability initiatives such as waste reduction and energy efficiency. Manage regional budgets, supplier agreements, and identify cost optimisation opportunities. Professional and Personal Competencies/Qualifications Proven experience in a senior workplace, facilities, or hospitality management role, ideally across multiple sites. Strong leadership and people management capability with experience developing teams. Excellent communication and stakeholder management skills. Experience using workplace management systems and the Microsoft Office Suite. Sound knowledge of health and safety requirements and sustainability practices. Demonstrable budget management and financial analysis experience. Full UK driving licence required (car/car allowance provided). The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,  #aplacetobeyou,  #facilitiesmanagement  ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….