Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.
With over 7,000 colleagues delivering care across the UK, we’re transforming how we operate — strengthening how we plan, communicate, and deliver change across a complex, people-led organisation.
To support this, we’re hiring an Operations Planning & Delivery Manager — a senior, high-impact role at the centre of the business.
This is not a traditional “operations” role.
This is about leading change, driving alignment, and shaping how a large organisation works and communicates at scale.
As an Operations Planning & Delivery Manager, you will act as the lynchpin between strategy and execution — ensuring that operational priorities, change initiatives, and communication are aligned across the business.
You’ll work closely with senior leaders to bring clarity to complexity, create structure across a fast-paced environment, and ensure that teams across the organisation are engaged, informed, and able to deliver effectively.
Salary : Up to £65,000
What You’ll Be Doing
- Leading a business-wide approach to operational planning and alignment
- Owning and embedding a “one version of the truth” framework for communication and delivery
- Driving the delivery of major change and transformation initiatives
- Partnering with senior stakeholders to align priorities and enable execution
- Designing and evolving target operating models and ways of working
- Leading on engagement and communication planning, ensuring clarity and buy-in across teams
- Acting as a central point of coordination across Operations, People, IT and leadership teams
- Using data and insight to inform decisions, improve performance and drive change outcomes
- Supporting a culture of continuous improvement across a complex, multi-site organisation
What We’re Looking For
We’re looking for a credible, engaging senior leader who thrives in pace and complexity.
You’ll bring:
- Experience operating in a fast-paced, multi-site, people-led organisation
- A proven track record of leading change and transformation
- Exceptional communication and stakeholder engagement skills
- The ability to influence at all levels, including senior leadership
- A strong ability to create structure, clarity and alignment in complex environments
- A proactive, resilient mindset with a focus on delivery and continuous improvement
This role is best suited to someone who has led change in a service-driven, people-focused organisation, where engagement and communication are critical — rather than purely transactional or process-driven environments.
Desirable
- Experience in care, healthcare, or regulated sectors
- Exposure to operating model design or transformation programmes
- Familiarity with structured improvement methodologies (LEAN, Six Sigma, etc.)
Why Helping Hands
We’re a purpose-driven organisation — but we’re also a large, complex business undergoing real change.
This is your opportunity to:
- Lead transformation that directly impacts colleagues and customers nationwide
- Shape how a growing organisation aligns, communicates, and delivers
- Be part of a business where people, pace and purpose come together
…