Role: Duty Manager
Start date: Sept 2026
Hours: 40 hrs per week – full time – Weekend working required
Contract Type: Permanent
Salary: £37000
Location: Wake The Tiger, London
Reporting to: Operations Manager
Vision & Values
INSPIRE – We inspire positive change through awe and amazement.
DISRUPT – We disrupt by taking risks and challenging convention.
BELIEVE – We believe action today can change the world tomorrow.
Who We Are
Wake The Tiger is a radical creative company born in the South West and the visionary force behind the world’s first Amazement Park®. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation.
Following the success of our Bristol site, we’re expanding to London in 2026 with an all-new immersive world designed to spark imagination and challenge perception on a whole new scale.
Our mission is simple: We create immersive experiences for everyone, where art, storytelling and purpose collide – to inspire change today that transforms the world tomorrow.
Our vision is to: INSPIRE. DISRUPT. BELIEVE. For a better world.
The Role
We are looking for an enthusiastic Duty Manager to join our Operations team on a full-time basis. The Duty Manager focus is two-fold; primarily running the day-to-day operations of the park and in answering general customer service and ticketing queries. There may be an opportunity to pick up additional shifts covering events and holiday cover for the Duty Manager team.
You will line manage and support a team of Front of House and Box Office staff under the direction of the Operations Manager. The park is open up to 7 days a week and has a wide range of opening hours. Weekend work, some evening work and work during school and bank holidays are expected as part of this role.
We are looking for someone who is enthusiastic, well-organised and committed to providing amazing customer service to our visitors. If you have an eye for detail and are passionate about maintaining high standards in a busy and varied visitor attraction setting, this might be the role for you!
You Will be Responsible For
- Overseeing day-to-day operations of Absurd city on a rotational basis each week
- Ensuring the park is safe and operational at all times
- Late shifts include cashing up the tills and securing the site at the end of the day
- Early shifts include carrying out pre-opening checks and getting the staff and building open on time for our visitors
- Troubleshooting and resolving issues as they arise, reporting outcomes to your line manager and wider teams as necessary
- Maintain a positive presence and good working environment for our Front of House team
- Manage and support the FOH team throughout their shifts
- Assist in recruitment and training of new staff
- Uphold and enforce company policies & procedures
- Treating employee complaints or performance issues confidentially and reporting to the Operations Manager as necessary
- Reporting of all incidents and accidents appropriately
- Responding to incidents and emergencies in line with company procedures
- Maintaining and delivering excellent customer service, always
- Ensure the tone of voice used in all communications is aligned to Wake The Tiger’s vision and ethos
- Handling complaints in a professional manner and liaising with HR & the Operations Manager to come up with positive solutions for visitor concerns
- Use our ticketing system, Weez to make ticket amends, manage refunds, make group bookings (other tasks will apply with additional training) and sell tickets in person
- Creating and invoicing large school and group bookings
- Feed ideas, feedback and improvements to the relevant departments (Operations, Marketing etc).
Please note this list is not exhaustive of responsibilities and you may be asked to carry out other activities in line with the needs of the business.
You’ll Bring the Following to Our Team
- Previous experience leading or supporting teams, including performance management responsibilities
- Proficient in Microsoft Office, Google Workspace, and spreadsheets, with the ability to learn new systems quickly
- Strong organisational, communication, multitasking, and problem-solving skills, with the ability to work independently and perform effectively in fast-paced environments
- Passionate about delivering exceptional customer service and creating positive guest experiences
- High attention to detail with a proactive and positive approach to work
- Energetic, collaborative, and aligned with our vision and culture
- Flexible availability, including evenings, weekends, Bank Holidays, and regular weekend shifts
- Experience handling cash and processing transactions accurately
Diversity & Inclusion
At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process.
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