Food and Beverage Manager

F&B Manager

Location: HQ – Hotel, North Leeds

Salary: £32k to £35k (dependent on experience)

Overview & core Values

At the hotel, every member of the team must play their part in delivering exceptional service to our guests, our owners and our colleagues.

As a F&B Manager working for the hotels you will demonstrate a positive can do attitude to drive exceptional standards and guest experience to deliver the hotel’s overall objective.

The hotel have 4 core important values which are central to the success of the hotel;

Ownership| We think and perform like owners

Driven| We have a constant desire for improvement

Transparency| We ensure clarity in communication so that there are no surprises

Investment in our People| We continuously invest in our people to ensure that they are the best that they can be

Key Skills Required

• Previous F&B Manager experience in hotel environment
• Commitment to delivering a high level of customer/client service
• Ability to communicate and influence across all stakeholders
• A strong ability to manage business/workflow priorities to ensure success of department
• Team player and able to work proactively with a wide remit
• Ability to work under pressure and under own initiative
• Experience of managing a team
• Firm understanding of GPs and menu engineering
• Creative and innovative approach

Key Skills Desirable

• Recognised and relevant qualifications for this industry
• Previous experience in event management
• Previous experience running a multi-outlet function
• Previous mixology experience

Core Duties and Responsibilities

• Take accountability for all F&B operations across restaurant, bar and function rooms
• Control expenditure within F&B outlets. This is a shared role but you’re involvement will be valued.
• Take accountability for achieving budgeted cost of sales in Food and Beverage
• Identify and act upon opportunities to grow revenue and reduce costs within the F&B department. Again, this is a share responsibility as the GP margins are stable but they are open to ideas and suggestions on how to improve profit margins and want you to upsell.
• Ensure full compliance with licensing laws, health and safety and other statutory regulations
• Ensure the completion of the shift handovers and shift checklists
• To be aware of all local events, all local competitors and to ensure that our F&B operation and product remains the market leader
• Manage the day-to-day operation of F&B outlets
• Plan, coordinate and lead weekly F&B meetings
• Ensure compliance with regard to food hygiene and hotel food and beverage systems in line with the company Food Policy & current legislation
• Deal with customer complaints ensuring effective outcomes
• Utilise personnel between all F&B outlets to minimise payroll expenditure and ensure flexibility of the team and optimise staff stability
• Supervise work at all levels and set clear objectives for F&B team and department
• Complete monthly F&B reports or as and when required
• Duty Manager responsibilities
• To update all employee documentation in EPS to ensure staff files remain current and up to date
• To monitor and manage employee absences within the F&B department, ensuring all absences are accurately recorded within EPS, reasons for absences are recorded within EPS, and return to work (RTW) forms are complete and loaded in EPS.
• To manage any staff issues informally where appropriate and to advise Hotel Manager of any issues which need to be formally dealt with
• Ensure all rotas are loaded into EPS and signed off by the set deadlines

People

• Fully accountable for all team members within the F&B unit in terms of recruitment, performance management
• Liaise with Line Manager with any issues which may be classed as high risk
• Act as a role model in terms of values, professional ethics and conduct
• Identify training needs within the team and deliver or source appropriate training
• Ensure clear and effective communications are delivered throughout the team to ensure all members are aware of current developments within the company
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development
• To develop a cohesive and trained F&B team who are able to provide superior guest service, maintain and improve product quality and maximise revenue
• Take a responsible approach towards timekeeping and attendance at work to ensure the hotel runs efficiently at all times, and to assist in the event of absence cover
• Maintaining close working relationships with all departments with a key focus on Events and Kitchen departments
• Act as role model for personal learning and development
• Have a flexible approach to assisting other departments where required
• To remain and demonstrate transparency across day to day management of F&B department

Quality

• Ensure all appropriate Standard Operating Procedures are adhered to
• Utilise metrics including, Revinate, Trip Advisor, other guest feedback platforms etc. to ensure quality measures are maintained throughout the Hotel.
• Ensure our guests receive an exceptional level of service and want to return by anticipating guest needs effectively
• Ensure routine maintenance is carried out within F&B department, liaising with your Line Manager and maintenance on any major works required
• Manage and maintain a safe and secure environment for guests, employees and hotel assets by maintaining the hotel safety policies and procedures
• To ensure that the quality, range and service of food and beverage is high to ensure maximum revenue is achieved and has a positive impact on customer retention

Profit

• Manage F&B departmental budgets
• Ensure F&B payroll is in line with budgeted payroll and ensure employee schedules are closely and effectively managed to reflect any changes in revenue
• Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control
• Pro-actively pursue all practices in-line with company environmental and energy saving initiatives
• Take a positive approach towards upselling and confidently promote the product in order to maximise hotel revenue to meet and exceed budgeted targets.
• Remain sales focused at all times
• Ensure that work is carried out in a way that is cost efficient and understand the ways in which profit can be maximised
• To have a core understanding of P&Ls to enable a firm understanding of all financial aspects of the business

General

• Comply with the company codes of conduct at all times
• Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating company values
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
• Produce reports as required in line with current guidelines
• Attend business reviews / board meetings as appropriate and actively contribute to all forums

Success Criteria

• Achieve or exceed the budgeted revenue and control expenditure
• Meet targets and objectives
• Minimal complaints from stakeholders to be received
• Positively impact the volume of repeat business
• Meet all deadlines of reporting to our owners
• Respond to all requests and queries in an urgent manner from the hotel owner and the hotel management team

Benefits

• Live in accommodation can be offered.
• Pension Scheme
• Free parking
• Food provided whilst on duty
• Discounted Hotel Stays
• Discounted Food and Beverage
• Incremental Holiday Entitlement
• Training and Development Opportunities
• Cycle to work scheme

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