Key Account Manager

Location: UK (Hybrid – minimum of 1 day in Swindon office per week)

Department: Trade Sales

Reports to: Head of Trade

Job Type: Full-time, Permanent

About the Role

We are seeking a commercially driven Key Account Manager to lead and grow our trade channel, focusing on managing and developing relationships with around 25-30 of our highest growth, key trade partners. You will be responsible for driving revenue growth across a diverse group of retailers trading across different trading models, increasing brand presence, and delivering exceptional customer experience.

Key Responsibilities

Account Management & Growth

• Manage a portfolio of key trade accounts, ensuring strong, long-term partnerships
• Identify and secure new business opportunities within the trade channel
• Deliver against sales targets, revenue growth, and margin objectives
• Build tailored account plans for each
• Proactively target and convert new, key customers

Commercial Planning

• Negotiate pricing, terms, and contracts with trade customers
• Analyse sales performance, forecasting, and pipeline opportunities
• Work closely with merchandising and supply chain teams to ensure product availability
• Provide customer insights to inform product development and range planning

Customer Service

• Act as the main point of contact for trade customers, delivering a premium, consultative service
• Resolve issues efficiently and professionally
• Manage overdue balances, working closely with customers to resolve issues and secure timely payment
• Complete product information files in a timely manner, ensuring launch of new collections are on time

Key Skills & Experience

• Proven experience in Key Account Management (preferably within homeware, interiors, or lifestyle brands) with a minimum of 2 years’ experience managing John Lewis or Next
• Strong Excel skills, with ability to fill in PIFs quickly and efficiently
• Excellent negotiation and relationship management skills
• Commercially astute with strong analytical capability
• Self-motivated, target-driven, and results-oriented
• Strong communication and presentation skills
• Full UK driving licence required

What We Offer

• Competitive salary + company performance-related bonus
• Car allowance
• Staff discount
• Pension scheme

…