Team Leader PRSS – Private Renter Sector Service – Fully Remote
Permanent32,470
Full Time 35 Hours Per Week
Home Based with Extensive Travel Across London, Kent & Surrey
(with future travel to additional locations as the service expands)
Are you passionate about housing, tenancy sustainment and supporting people with complex needs to secure stable accommodation?
Were looking for an experienced and motivated Team Leader to lead our growing Private Rented Sector Service (PRSS) across London, Kent and Surrey. This is an exciting opportunity to manage a dynamic team, build strong landlord partnerships and help shape a service that changes lives.
Youll lead the day-to-day delivery of the service, ensuring high-quality support and positive housing outcomes for clients with complex needs.
Key Responsibilities
- Lead and support a multi-disciplinary housing team
- Oversee referrals, assessments and accommodation placements
- Manage complex cases and provide operational cover when required
- Build strong relationships with landlords, local authorities and partner agencies
- Support tenancy sustainment and resettlement pathways
- Monitor KPIs, service performance and contractual compliance
- Drive service improvement and support future growth opportunities
- Ensure safeguarding, compliance and quality standards are consistently met
Were looking for someone who can balance operational leadership with compassion, partnership working and a solutions-focused approach.
Essential Skills & Experience
- Experience supporting individuals with complex needs, including homelessness, offending behaviour, substance misuse or criminal justice backgrounds
- Strong knowledge of the private rented sector and tenancy sustainment
- Experience managing or supervising staff teams
- Ability to build effective partnerships across multiple agencies
- Understanding of welfare benefits, Universal Credit and housing affordability
- Strong organisational, communication and IT skills
- Ability to manage competing priorities and meet deadlines
Desirable
- CIH Level 4 qualification (or willingness to work towards this)
- Management qualification or working towards
- Experience managing services across multiple locations
If youre ready to lead a service that makes a real difference and want to be part of an ambitious, growing organisation, wed love to hear from you.
Please see attached Job Description for full details
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits –
- Flexible working
- Training and development opportunities
- BHSFCashback Scheme (optional)
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 x Wellbeing Days (pro rata’d for part time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter
- Death in Service Payment (2x annual salary)
- Critical Illness Insurance (subject to qualifying criteria)
Please note that we may close this vacancy early if we receive a high volume of suitable applications.
Diversity at Forward Trust
The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with Lived Experience of addiction, offending, or homelessness.Some of our roles may require a minimum period of sustained recovery (normally around3years). This is assessed on a case-by-case basis, and exceptions may be considered depending on the role and individual circumstances.
When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.
To find out more about Forwards commitment to being an inclusive employer and our current EDI strategy clickhere.
We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments at any stage, please let us know.
Employee Screening and Eligibility to Work
Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.
If successful in your application, you will be required to provide eligibility to work evidence in line with the Eligibility to Work in the UK requirements.
Our Commitment to Safeguarding We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.
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