Main area Digital Transformation Grade Band 8C Contract 12 months (1 year fixed term with potential to extend to 2 years) Hours Full time – 37.5 hours per week Job ref 396-7843753-DE-DK
Employer Kingston and Richmond NHS Foundation Trust Employer type NHS Site Kingston NHS Foundation Trust/ Hybrid Town Kingston Upon Thames Salary £85,641 – £97,746 pa pro-rata incl HCAS (outer london) Salary period Yearly Closing 05/06/2026 23:59
Head of AVT / Digital Transformation Programme – SWL
Band 8C
Home, community, hospital
KingstonandRichmond NHS Foundation Trust offers a range offantasticopportunities to grow your career across both hospital and community settings in south London. Whether you’re looking to build new skills or take your experience to the next level,weare uniquely placed toprovide therightenvironment to support your professional development.With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the firsttrustof our kindin London to achieve an ‘Outstanding’ rating from the CQC for bothoverallquality andleadership.We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognised for our outstanding cancer care, children’s services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the “Best in London” by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Our Trustvalues
These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
- Compassionate: We provide care with kindness, understanding, and empathy for all.
- Inclusive: We embrace diversity and respect the unique contributions of every individual.
- Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
- Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.
Job overview
This role is for 1 year fixed term with potential to extend to 2 years
The postholder will lead the system ‑ wide planning, delivery, adoption and optimisation of Ambient Voice Technology (AVT) across the four Acute Trusts in South West London. AVT includes ambient clinical documentation, real ‑ time voice ‑ enabled workflow support, and hands ‑ free clinical command tools designed to reduce clinical burden, improve documentation quality, increase productivity, and enhance patient experience.
Working through the South West London Acute Provider Collaborative (APC), the role provides senior leadership to ensure consistent, safe and effective deployment of AVT solutions in clinical settings, aligned with local digital strategies and the ICS digital transformation agenda. The postholder will coordinate Trust ‑ level implementation teams, clinical leads, digital colleagues and suppliers to deliver a unified programme built around workflow transformation, user adoption, and measurable benefits realisation.
This programme is central to enabling SWL to modernise clinical workflows, reduce administrative burden, accelerate AI ‑ enabled productivity, and support high ‑ quality, efficient patient care.
Main duties of the job
Leadership and Strategic Management
- Lead the SWL AVT System Implementation Programme , ensuring consistent delivery across the four Acute Trusts.
Transformation, Change & Adoption
Lead the development of future state workflows that embed AVT into daily clinical practice, with a focus on burden reduction, documentation accuracy, and patient clinician interaction.
Lead system level programme planning, including rollout scheduling, resource planning, training development and coordination, readiness assessments, communication and engagement strategies and clinical engagement.
Risk , Governance , and Assurance
Lead and embed effective governance and compliance processes across all elements of the programme.
Stakeholder Engagement & Communication
Engage clinicians, operational teams, digital staff, estates, information governance, and executive sponsors across all four Trusts.
Finance and Resource Management
Work with finance leads to develop programme budgets, track spend and ensure value for money across system delivery.
Information Management
Work closely with colleagues to develop robust business cases associated with delivering the programme objectives .
Research and Development
Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information.
Working for our organisation
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing.From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Detailed job description and main responsibilities
APC Philosophy
The purpose of the SWL APC is to collaborate between the four SWL acute Trusts to drive out unwarranted variation (clinical, operational and fiscal) and thus, improve quality of care, make it easier for teams to do the right thing for the patient first time and deliver financial efficiencies to support Trusts’ sustainability
Collaboration is recognised to be challenging, especially as each Trust retains its sovereign accountability. Clarity of purpose and actions together with considered and timely communication is required to deliver effective collaboration. Therefore, the philosophy of the APC is patient-centred and Trust-bespoke engagement that delivers the benefits described above for all participants.
Role of the APC
The four acute hospital Trusts in South West London are working together on a range of collaborative programmes across clinical and corporate support functions. The aim is to improve clinical outcomes, productivity, and value for money by working together on areas where we can achieve more as a team than by working as individual Trusts.
The Trusts which are part of this collaborative are:
Croydon Health Services NHS Trust
Epsom and St Helier University Hospitals NHS Trust
Kingston Hospital NHS Foundation Trust
St George’s Universit y Hospitals NHS Foundation Trust
Person specification
Experience
- A proven track record of digital, service improvement and/or operational management with responsibility for the full range of operational and clinical services.
- Previous role in service improvement or operational experience above service manager level.
Education/ Qualification/ Training
- Recognised professional project management qualification e.g., Managing Successful Programs (MSP) and/or PRINCE 2 or has equitable work-based experience
- Qualification in service improvement methodologies e.g. Lean, Six Sigma.
Knowledge and Skills
- Excellent technical and organisational skills with the ability to manage complex workloads and multi-task in complex and sensitive environments.
- Excellent communication and interpersonal skills both written and verbal – when dealing with highly technical and highly complex information to a wide range of stakeholders across organisational boundaries and be able to provide and receive highly complex, sensitive information and use a high level of persuasion, influencing and negotiation skills.
Personal Attributes/ Qualities
- High level of analytical and problem-solving skills – ability to analyse highly technical & high complex data & sensitive information and make high level judgements including ability to responding timely manner to planned and unexpected demands.
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support continuous improvement, both within the PMO team and across the trust.
Your recruitment teamThe NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:E: krft.askrecruitment@nhs.net
Your applicationPlease ensure your supporting statement clearly reflects the job description and person specification , as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial IntelligenceWe kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
ReferencesPlease provide a minimum of 3 years’ employment and/or education history , including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing dateTo help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
ShortlistingIf you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedbackIf you do not hear from us within four weeks of the closing date , please assume your application has not been successful on this occasion.
Safeguarding and DBS ChecksWe are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.
#J-18808-Ljbffr…