EMERGENCY CALL HANDLER – Nights Part-Time
Your Hello Could Change EverythingImagine answering a call that turns worry into relief — or even saves a life. That’s the power of hello at Careline365. As an Emergency Call Handler, you’ll be the calm voice and reassuring presence for vulnerable clients when they need help the most. Every call matters, and every response makes a difference. If you’re empathetic, attentive, and ready to make an impact, this is your chance to truly help your community.
Hours: 18 hours per weekShift pattern: You will be working between Monday and Sunday. The hours you’ll be working are from 22:00 to 06:00. You will always be guaranteed 1 weekend in 4 off and you will have your rota 4 weeks in advance.Salary: £12,458.16 per annum (£13.31 per hour)Location: Hybrid – NorwichStart Date: 29th June 2026 – Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
You need to be able to commit to 4 weeks of Full Time Training, Monday – Friday 09:30 – 17:00
For this role, you need 5mpbs upload and 15mpbs download internet speed
Appello Perks
- 116 hours holiday rising to 123 with length of service. This includes bank holidays that you will work (if rotated).
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 3% employers contribution
- Smart Tech scheme
ABOUT YOUYou must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller. You have had a minimum of a year’s experience in a call centre environment dealing with customers and have worked remotely. A good general standard of education is required, but we believe that with the right core values and training, you could thrive in this role. This is a rewarding role where trust is key. But it can also be tough, so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.
THE ROLEThe heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Your hello can save the day or save a life. That’s the power of hello. At Careline365, every call you answer makes a difference. With a cool head an empathetic manner you will be answering varying calls, anything from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.
READY TO APPLYIf you are interested in this role please follow upload your CV and answer a few questions about yourself. Apply via the company portal.
OTHER INFORMATIONThis is an exciting time at Careline365 part of the Appello group – we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
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