Senior Program Lead, Global CS Initiatives

Gofractional is seeking an experienced Senior Program Manager in London to drive service improvements for Amazon’s Customer Service. This role involves overseeing a high-visibility program impacting customer experience and managing cross-functional teams.

You will have end-to-end responsibility for program execution, requiring strong stakeholder management and a proven ability to deliver complex programs. This 12-month fixed-term contract entails working with diverse teams to define and implement project strategies.

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