Quality and Excellence Officer

The role of Quality Auditor will include:

Responsibilities

• Co‑ordinating and delivering the housing related support (HRS) audit programme for Supported Living, providing a critical review of how services are delivered to our customers, in line with regulatory and legislative requirements.
• Conducting thematic analysis of the quality assurance data, audits and other monitoring processes to assist the business in benchmarking and driving change within the organisation to ensure best practice is embedded and met.
• Providing monitoring and reporting data on regional quality standards to work alongside operational colleagues in driving up standards of continuous improvement, quality and excellence.
• Contributing to delivering workshops, drop‑in and Q&A sessions, reflective practice and sharing good practice sessions across services, as part of the quality learning programme.
• Being a champion for exceptional care and support in every aspect of the role, including person‑centred and trauma‑informed practice, to ensure provision of service is in line with customer requirements.
• Providing administrative support to Quality Assurance systems and processes to meet legislative and business needs.
• Building and maintaining effective filing systems, database records and processes that enable the accurate recording of information, ensuring they are as user friendly and accessible as possible.
• Contribute, as appropriate, to special programmes and projects in support of the Group’s values and objectives.

Sanctuary Supports working closely with the Home Office to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for.

Qualifications & Experience

• Ability to evaluate information, assess risks, identify concerns and make recommendations by writing complex reports.
• Build good working relationships utilising excellent communication, listening and negotiating skills.
• Motivated towards excellence and can identify innovative practice.
• Flexible, adaptable and willing to manage changing circumstances and new opportunities.
• Highly self‑motivated and proactive with ability to work on own initiative and to meet established deadlines.
• Ability to create and deliver webinars to share learning effectively with colleagues.
• Proficient in the use of MS Office, including Microsoft Project and Microsoft Teams.
• Utilisation of electronic care and support planning systems and incident reporting systems.
• Some previous experience of assessing quality of service delivery and processes, in particular assessing and developing person‑centred support plans and outcomes.
• Some understanding of trauma informed care, positive behaviour support and safety planning.
• Qualification in Health & Social Care or Quality Assurance is desirable and/or knowledge of practice and barriers in homelessness, mental health, learning disability, young people or older people.
• The role supports services within our housing related support provision, so knowledge or previous experience in supported accommodation or in a care and support related service is preferred, including working knowledge of current supported housing legislation and regulation.

Benefits

• 33 days’ annual leave pro rata (rising to 38, including bank holidays); occupational sick pay linked to length of service; contributory pension scheme.
• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial and legal advice, as well as short‑term counselling.
• Company‑paid life insurance.
• Parental leave arrangements and annual leave purchase scheme.
• Company‑funded training and ongoing career development opportunities.
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks.
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

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