Customer Operations Lead – Quality, Coaching & Frontline Support

HBNL in Inverness is seeking a Customer Operations Team Lead to lead the Customer Service team. This role involves hands-on leadership in a fast-paced contact centre, ensuring high-quality customer interactions and supporting day-to-day operations.

The ideal candidate will have previous team leadership experience, be customer-centric, and possess strong KPI management skills. Benefits include a 10% discretionary bonus, subsidised gym membership, and enhanced employer pension contribution.

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