Luxury Front Desk Supervisor – Guest Experience Leader

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.Front Desk SupervisorFour Seasons Hotel London at Park LaneAt Four Seasons, every guest journey begins at the Front Desk. Our Reception team sets the tone for the entire stay through professionalism, warmth, and attention to detail.Four Seasons Hotel London at Park Lane is seeking a Front Desk Supervisor to join our Front Office team. This role is ideal for a confident and motivated hospitality professional who enjoys leading from the front, supporting a team, and delivering exceptional guest experiences in a luxury environment.The roleAs Front Desk Supervisor, you will lead the Reception team during your shift, ensuring a seamless and welcoming arrival and departure experience for all guests.You will act as a visible leader on the desk, supporting and guiding colleagues while maintaining high service standards. You will handle guest requests, resolve issues with confidence, and ensure every interaction reflects the care and professionalism expected at Four Seasons.This role combines people leadership, operational control, and guest engagement, requiring strong organisation, attention to detail, and a calm, solutions‑focused approach.What you will doLead and support the Front Desk team during shift, ensuring smooth daily operationsWelcome guests and oversee check‑in and check‑out processes with efficiency and warmthHandle guest enquiries, requests, and service recovery with professionalism and careSupport team development, coaching colleagues to maintain and improve standardsCoordinate closely with Housekeeping, Concierge, and other departments to ensure seamless serviceMonitor room allocation, arrivals, and departures to optimise the guest journeyEnsure billing accuracy and correct payment proceduresIdentify opportunities to enhance the guest experience, including upselling where appropriateMaintain high standards of presentation, professionalism, and service at all timesWhat we are looking forPrevious experience in a Front Desk or Front Office role within a luxury hotel environmentExperience in a supervisory or leadership capacity is preferredStrong communication skills and confident guest interactionAbility to lead by example and support team performanceExcellent organisation and attention to detailCalm and professional approach in a fast‑paced environmentExperience with Opera PMS or similar systems is advantageousFlexibility to work shifts including evenings, weekends, and public holidaysRight to Work in the UKWhat we offerAt Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.£40,500 annual package inclusive of base salary and service chargeExcellent training and clearly defined career development pathwaysStrong internal progression opportunities across London and the global Four Seasons portfolioHoliday entitlement increasing with service up to 33 daysCompany Sick Pay, increasing with serviceLife insurance while on dutyUp to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties50% discount across UK Four Seasons food and beverage outlets from day one for up to four guestsComplimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the dayAccess to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep supportBupa Dental Cover or Bupa Cash PlanEnhanced maternity and paternity payUniform with complimentary professional dry cleaning from day oneSeason Ticket Loan and Cycle to Work schemeAccess to Stream for greater pay flexibility and discountsEmployee recognition programmes including monthly awards and eventsAnnual themed team events plus regular social, charitable, and sporting activitiesStep into leadership at Four SeasonsThis is an opportunity to build your Front Office leadership experience within one of London’s most respected luxury hotels, supported by a brand known for excellence, care, and long‑term career development.We look forward to receiving your application.#J-18808-Ljbffr…