Live Operations Planner – Real-Time Contact Centre

Company: AXA-UK-
Apply for the Live Operations Planner – Real-Time Contact Centre
Location: Glasgow
Job Description:

AXA-UK- is seeking a Live Operations Planning Manager in Glasgow to oversee the strategic and operational management of their contact centre activities. The role includes ensuring exceptional customer service and managing performance using data analytics.

The ideal candidate will have strong leadership skills and experience in demand forecasting and capacity planning within contact centres. You’ll collaborate with various teams to optimize resource deployment and drive operational excellence.

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Posted: May 29th, 2026