Biggleswade, BedfordshireFull Time | Hybrid Flexibility Following Initial Training & OnboardingSalary
Starting salary from £40,000 per annum depending on experience, suitability and development potential.
Company Description
Jenolite has been a trusted name in metal treatment for more than 75 years, with its products used on iconic restoration projects including the Eiffel Tower, Big Ben and the SS Britannia.
Over time, the business has expanded into highly rated consumer and trade products across home, garden, automotive and industrial markets, with strong ecommerce and Amazon marketplace operations in the UK, Europe and the US.
The group operates across multiple brands and businesses and is currently investing heavily in:
- AI adoption
- workflow automation
- operational efficiency
- systems integration
- ecommerce infrastructure
- and digital transformation.
This is an opportunity to join a business where technology, automation and AI are expected to become increasingly central to future growth and operational performance.
Role Description
This is a newly created full-time role based primarily on-site in Biggleswade.
The Business Systems & AI Co-ordinator will help support and optimise the group’s operational systems, software platforms, workflows and emerging AI infrastructure.
The successful candidate will work directly with senior management, operational teams and external consultants to help connect systems, improve processes, support automation projects and assist with the practical implementation of AI tools across the businesses.
This role is not purely IT support, nor purely theoretical AI development. We are looking for somebody who is commercially minded, technically capable and interested in improving how businesses actually operate day to day.
Key Responsibilities
- Assist with implementation and co-ordination of AI tools and automation platforms
- Support integration and optimisation of existing business systems
- Help identify operational inefficiencies and opportunities for automation
- Work with internal stakeholders and external technology partners to implement system improvements
- Assist with administration and co-ordination of software platforms and user access
- Support operational reporting, dashboards and workflow visibility
- Create and maintain clear process documentation and SOPs
- Assist with cybersecurity, permissions and governance processes
- Research and evaluate emerging AI and automation technologies
- Provide first-line systems support and user guidance where required
Current Systems & Technologies
The business currently operates across multiple integrated software platforms including:
- Linnworks
- Xero
- Canva
- Mailchimp
- Helium 10
- Amazon Seller/Vendor systems
- Microsoft 365
- ecommerce and reporting platforms
The business is actively exploring technologies such as:
- ChatGPT
- Claude
- n8n
- ClickUp
- AI workflow automation
- operational intelligence and reporting systems
Qualifications & SkillsEssential
- Strong analytical and problem-solving skills
- Excellent communication and organisational abilities
- Strong interest in AI, automation and business systems
- Good general IT and software understanding
- Ability to manage multiple projects and priorities
- Commercial awareness and practical thinking
- Comfortable working in a fast-paced SME environment
Desirable
- Experience with ecommerce, operations or business systems
- Exposure to automation tools such as Zapier, Make or n8n
- Familiarity with AI platforms such as ChatGPT or Claude
- Experience with Microsoft 365 administration
- Understanding of APIs, integrations or workflows
- Cybersecurity awareness
- Experience providing technical support or user training
- Degree or equivalent qualification in Business, IT or related field advantageous but not essential
What We Offer
- 6% employer pension contribution
- 28 days holiday including 3 retained for Christmas shutdown
- Additional birthday day off where it falls on a working day
- Private health insurance
- Death in Service benefit
- £50 bonus vouchers for Easter, May and August Bank Holidays
- Significant long-term career development opportunity
- Exposure to modern AI and automation technologies
- Opportunity to help shape the future operational infrastructure of a growing group of businesses
Important
Initially, the role will require a strong in-person presence within the business to properly understand operations, workflows and systems. Greater hybrid flexibility can develop over time as the successful candidate becomes embedded within the organisation and gains a deeper understanding of the businesses.
This role would suit somebody excited by the practical application of AI, systems and automation within real operational businesses rather than simply supporting legacy infrastructure.
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