D365BC Key Account Manager

Key Account Manager | ERP / SaaS

We’re partnering with a fast-growing technology business looking to appoint a commercially driven Key Account Manager to own and develop a portfolio of strategic customers within the ERP / SaaS space.

This is a high-impact role focused on building long-term client relationships, driving retention and revenue growth, and acting as a trusted advisor to senior stakeholders.

The Role

• Manage and grow a portfolio of key enterprise accounts
• Develop strategic account plans aligned to customer objectives
• Lead commercial conversations, renewals, and growth opportunities
• Identify upsell and cross-sell opportunities across software and services
• Coordinate internal teams to ensure successful delivery and customer satisfaction
• Build strong relationships with operational and senior-level stakeholders
• Proactively mitigate risk and improve customer engagement

What We’re Looking For

• Proven experience in Account Management, Customer Success, or Commercial roles within ERP, SaaS, or subscription software
• Strong understanding of Microsoft Dynamics 365 Business Central or similar ERP platforms
• Commercially astute with a track record of account growth and retention
• Excellent stakeholder management and communication skills
• Comfortable managing multiple complex customer relationships
• Self-sufficient, strategic, and customer-focused

What’s on Offer

• Competitive salary + benefits
• Career development and certification opportunities
• Modern, technology-led working environment
• Flexible and collaborative culture
• Opportunity to play a key role in a growing business

If you’re interested in hearing more, please apply or get in touch for a confidential conversation.

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