Head of Operational Quality

Overview

Help shape the future of care at Richmond Villages. At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. Richmond Villages is a key part of that mission – delivering person-centred care in beautiful, supportive environments. We’re looking for a passionate and experienced leader to join us as Head of Operational Quality, ensuring the highest standards of care and compliance across our care homes and domiciliary services.

Responsibilities

• Lead clinical quality, regulatory compliance, and risk management across Richmond Villages.
• Partner with the Managing Director and operational leaders to drive continuous improvement.
• Support and oversee the performance of CQC Registered Managers.
• Use clinical metrics and data to identify risks and ensure early intervention.
• Represent Richmond Villages in clinical governance forums and with external stakeholders.
• Contribute to strategic initiatives including dementia care and service innovation.

Qualifications

• Strong understanding of the UK care sector and CQC regulatory framework.
• Proven experience in senior leadership roles within quality assurance.
• Ability to influence at all levels, including with regulators and senior stakeholders.
• Passion for person-centred care and improving resident outcomes.
• NMC registration is essential.
• Experience managing nursing care homes is advantageous.

Benefits

• Competitive salary and pension match contribution up to 6% employee and 12% employer.
• Life assurance (7 times basic salary).
• Private medical insurance including family cover.
• 33 days annual leave inclusive of statutory bank holidays plus 3 paid volunteer days per year.
• Access to Bupa benefits including health insurance, wellbeing support, and career development.
• Work flexibly with national travel and hybrid working.
• Be part of a purpose-driven organisation that values bravery, care, and responsibility.

Time Type: Full time. Job Area: Delivery and Operations.

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