Assistant Store Manager, Calvin Klein – Bicester Village
Responsible for leading store operations, delivering exceptional customer experience, and driving sales to meet corporate objectives. This role requires strong leadership, communication, and retail management skills.
Responsibilities
- Leading the store teams to generate sales, profit, minimize losses, and create best possible customer experience while ensuring store is visually distinctive.
- Identify opportunities to grow business and improve performance through collaboration.
- Maintain corporate visual merchandising directives and standards for sales floor and back room.
- Work alongside the visual merchandising team to ensure clear communication between VM and store teams.
- Partner with store management team to build on business opportunities and achieve company standards and objectives.
- Focus staff on importance of quality relationships with internal and external customers, ensuring accountability in building a repeat customer base.
- Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
- Communicate to Store Manager what drives sales and discuss issues/priorities to develop strategies to maximize business; ensure weekly visual presentation action plans.
- Analyze store level reports and create action plans to improve results.
- Assist with manpower planning, recruitment, interviewing and hiring processes; recruit store personnel with diverse perspectives.
- Build bench strength for key positions, including possible successors.
- Participate in weekly management meetings and staff meetings.
- Clearly communicate sales goals and performance expectations to staff.
- Provide a great customer journey and achieve exemplary mystery shop results.
Qualifications
- Experience in supervisory or specialist roles within a premium or luxury brand.
- Previous people management experience and ability to resolve conflict effectively.
- Effective communicator with ability to cultivate belonging.
- Collaborative mindset and recognition of team contributions.
- Courageous in giving feedback that promotes positive behavioral change.
- Adaptable and works with pace.
- Energetic presence and trust-building on shop floor.
- Approach issues with a ‘can do’ attitude and make informed decisions.
What We Offer
We provide a competitive and comprehensive benefits program supporting associates at home and at work, fostering an inclusive and diverse community aligned with our values of belonging and diversity.
Equal Opportunity Employer – PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
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