Local Services Manager — Data-Driven Team Lead

Citizens Advice in Plymouth is seeking a full-time Manager for the Local Services Department. The role involves leading a team of Gateway Assessors and ensuring high standards of service delivery across multiple channels including digital, phone, and face-to-face.

Responsibilities include performance monitoring, team management, and supporting staff and volunteers to provide a holistic service to clients. This is a permanent role with 37 hours per week and requires flexibility to meet operational needs.

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