Chief of Staff, Design

Overview

At Monzo, we aim to simplify banking and build products that matter.

Responsibilities

• Develop a system that provides actionable visibility of key work across the customer experience.
• Enable designers and researchers to share highlights of work, both asynchronously and in person.
• Collaborate with Marketing and Product to create effective collaboration on key priorities.
• Operationalise ways to deliver Monzo’s brand with high efficiency, consistency, and quality across the business.
• Improve or create processes that allow designers to work and think across squads, focusing on the full customer lifecycle.
• Champion the scaling and adoption of the Monzo Design System, enhancing its practicality and value.
• Develop the design disciplines (Brand Design, Product Design, User Research) by attracting world‑class talent, ensuring inclusion, and scaling globally.
• Identify skill gaps and fill them through internal development or hiring.
• Improve onboarding documentation, progression frameworks, and related materials to help the team grow.
• Help develop AI tooling and ways of working in a fast‑moving environment.
• Set rituals and mechanisms for developing craft and community within the design organisation.
• Define strategies for clear and consistent communication within design disciplines, across the tech organisation, with leadership, executives and key external stakeholders such as media.

Qualifications

• Strong experience in operationalising design processes to enhance efficiency, consistency and quality, ideally in a rapidly evolving tech environment.
• Proven ability to develop lightweight systems for cross‑functional visibility, enabling seamless asynchronous and in‑person sharing of insights.
• Track record in developing and nurturing design disciplines such as Brand Design, Product Design and User Research, with a focus on exceptional customer experiences.
• Demonstrated success in attracting, retaining and elevating diverse talent, building an inclusive community that thrives on creativity and innovation.
• Strategic vision for scaling design teams globally, including identifying and addressing skill gaps through internal development or strategic hiring.
• Experience in crafting clear and consistent communication strategies that ensure alignment and engagement with internal and external stakeholders.
• Enthusiasm for Monzo’s ambitions and the challenges of a growing design organisation, especially as it expands internationally.

Benefits

• £75,000 – £95,000 salary, with incentive awards tied to performance.
• Flexible working hours and support for remote work, including Macbooks and additional set‑up support for fully remote employees.
• £1,000 annual learning budget for books, training courses and conferences.
• Additional benefits available – see full list.

Equal Opportunities

Diversity and inclusion are a priority. All applicants will be considered without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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