Johnsons UK Services Limited | Permanent
Head of Delivery
Edinburgh, United Kingdom | Posted on 27/05/2026
Our services are diverse and our delivery more so. With depots throughout the UK, we offer the opportunity to welcome you into a community which thrives on inspiring the future pioneers of our industry, whilst upholding our old-fashioned values. Our aim is to invest in the best people, training and processes and we never stop adapting and evolving to suit to needs of our changing world.
Job Description
At Johnson’s, we are seeking an experienced, commercially focusedHead of Delivery to lead the operational delivery of our Scottish region,ensuring excellent service across key accounts, day-to-day removals, commercialrelocations, storage logistics, and project-based work.
The successful candidate will be responsible foroverseeing delivery from planning through to completion, ensuring operationalefficiency, profitability, client satisfaction, and consistently high standardsof service delivery.
This is a senior leadership role suited to someonewith strong experience in removals, relocation, logistics, facilitiesmanagement, transport operations, or service delivery.
Key Responsibilities
Delivery & Operational Management
- Oversee the planning, coordination, andsuccessful delivery of removal services across domestic, commercial, keyaccount, and project work.
- Manage daily and weekly deliveryschedules, ensuring resources, vehicles, crews, and subcontractors areused effectively.
- Ensure jobs are delivered on time, withinbudget, and to agreed service standards.
- Work closely with move managers, sales,surveyors, warehouse teams, drivers, porters, and customer service teams.
- Resolve operational issues quickly andprofessionally, including delays, client concerns, access issues, damages,and resource challenges.
- Ensure consistent standards ofpresentation, communication, care, and professionalism across all deliveryteams.
Key Account Management
- Act as the senior point of contact forkey accounts, contract clients, corporate customers, facilities teams, andprocurement contacts.
- Build and maintain strong long-termclient relationships, understanding service requirements and futureopportunities.
- Attend client meetings, service reviews,site visits, and planning sessions.
- Monitor account performance, customersatisfaction, complaints, service issues, and agreed improvement actions.
- Identify opportunities to grow keyaccounts through additional services, repeat work, storage, specialistmoves, and project support.
Project Delivery
- Oversee larger or more complex removaland relocation projects, including office moves, phased relocations,specialist moves, furniture moves, and storage projects.
- Ensure project plans, schedules, RAMS,staffing, vehicles, equipment, and client communications are in place.
- Coordinate internal teams andsubcontractors to ensure project milestones are achieved.
- Monitor project costs, risks, clientexpectations, and operational performance.
- Lead project debriefs and implementlessons learned to improve future delivery.
Commercial Management
- Monitor job profitability, operationalcosts, margins, and resource efficiency.
- Support quotations, tenders, and majoraccount proposals with operational input.
- Ensure additional works, waiting time,changes, delays, and variations are captured and charged whereappropriate.
- Identify improvements that increaseproductivity, reduce waste, and improve service quality.
- Work with senior management to supportgrowth, account retention, and overall business performance.
Leadership & Team Development
- Lead, motivate, and develop delivery,operations, and project teams.
- Set clear standards for performance,conduct, safety, communication, and customer service.
- Support recruitment, training,onboarding, and performance management.
- Promote a positive, professional, andsafety-focused culture across the business.
- Improve internal communication, briefing,debriefing, and handover processes.
Compliance & Health & Safety
- Ensure delivery activity complies withhealth & safety legislation, transport requirements, manual handlingstandards, and company policies.
- Maintain and review RAMS, vehicle checks,site documentation, incident records, and operational paperwork.
- Monitor compliance standards across dailyoperations, projects, subcontractors, and key account activity.
- Investigate incidents, damages,complaints, and near misses, ensuring corrective actions are completed.
Requirements
- Proven experience within removals,relocation, logistics, transport, workplace services, facilitiesmanagement, or related industries.
- Experience managing key accounts, clientrelationships, or contract-based service delivery.
- Excellent organisational, planning, andleadership skills.
- Ability to manage multiple jobs,projects, and priorities simultaneously.
- Experience managing teams, schedules,budgets, and operational performance.
- Strong client-facing and communicationskills.
- Commercial awareness, including jobprofitability, cost control, and resource utilisation.
- Good understanding of Health & Safetyrequirements.
- Full UK driving licence.
- Experience in commercial relocations,office moves, or specialist removal projects.
- Knowledge of storage operations,furniture installation, crate management, and subcontractor management.
- Experience using job management,scheduling, CRM
- Career progression within a growingbusiness
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