Risk and Operational Control Manager – Credit Risk
Location: Hybrid and Flexible, UK-wide
About the role
This role sits at the heart of how we manage customer credit at Virgin Media O2, with a clear focus on strong customer outcomes, effective controls and regulatory confidence. As Risk and Operational Control Manager for Credit Risk, you will provide oversight of our end-to-end credit proposition, ensuring it operates safely, compliantly and in line with Consumer Duty expectations while supporting a seamless customer experience.
You will work across Credit Risk, Operations, Technology, Finance and our supplier network to identify and manage operational and conduct risks, using insight and data to drive continuous improvement. The role combines governance, control design and leadership, with responsibility for strengthening risk frameworks, supporting supplier performance and leading an in‑house underwriting team. It offers broad visibility, influence and the opportunity to shape how credit risk is managed across the business.
Must Haves
- Experience in operational risk, credit risk, conduct or compliance within a regulated environment
- Strong understanding of customer outcomes and regulatory frameworks such as Consumer Duty
- Proven ability to design, embed and manage risk and control frameworks
- Confidence using management information and data to inform decisions and governance
- Experience working across multiple teams and with third‑party suppliers
Nice To Haves
- Experience leading or developing underwriting or operational teams
- Exposure to credit operations across multiple customer channels
- Experience supporting audits and regulatory assurance activity
- Background in supplier performance or cost optimisation
- Strong stakeholder management at senior level
What’s in it for you?
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.
And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile.
We’ll also give you access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
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