Senior FIX Analyst, Charles River Development, Assistant Vice President

Job Description

• Manage complex FIX implementations and upgrades.
• Respond to requests for technical assistance via phone, email or in person (remotely or on-site).
• Diagnose software and connection issues and recommend the appropriate solution.
• Analyze problems, answer questions, and provide training related to the software.
• Identify and test workarounds for bugs or deficiencies in the software and/or associated FIX infrastructure.
• Research issues dealing with third party software.
• Follow a standard set of procedure and methods when responding to customer requests or inquiries.
• Conduct research on questions and issues using available information resources and other FIX Analysts.
• Keep a detailed log of all customer interactions and prepares resolution reports for issues reported by the customer.
• Maintain Best Practices for FIX Onboarding and Integrations.

Requirements

• Four (4) year degree in a technical field such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant field.
• Seven (7) years of overall work experience.
• Advanced working knowledge of FIX protocol and its implementation/integration.
• Advanced financial knowledge with focus on Derivative instruments, Fixed Income, and Equity financial instruments.
• Prior trading support.
• At least five (5) years of experience on the Charles River application.

Skills & Key Activities

• All skills & activities of Senior FIX Analyst level.
• Evangelize standard support operating methods and processes to all levels of the support team.
• Management level thinking, demonstrates perceptive skills of situations, can see the larger picture of issues.
• Thought leader regarding product direction as it pertains to FIX integration product area. Engaged by product management and development for insights based on support experience.

CRD Application Knowledge

• Expert knowledge in FIX at both the technical and functional areas.
• Advanced understanding in two (2) additional major areas and five (4) additional minor product areas.

State Street is an equal opportunity and affirmative action employer.

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