Operations Service Delivery Manager

Operations Service Delivery Manager – International Removals

We are seeking an experienced Operations Service Delivery Manager to lead and deliver complex, high-profile operations within our International Removals function.

Working closely with senior leadership, the Home Office, and key stakeholders, you will manage the end-to-end delivery of scheduled and charter operations, including complex family cases. This is a fast-paced, 24/7 operational environment requiring strong leadership, resilience, and excellent stakeholder engagement.

Key Responsibilities

• Lead and manage a diverse operational team to deliver high-quality, compliant services
• Oversee end-to-end planning and delivery of scheduled and charter operations
• Build strong relationships with internal teams, the Home Office, and external stakeholders
• Monitor performance against SLAs and provide reporting on operational delivery
• Drive continuous improvement and share best practice across the business
• Support day-to-day operations and respond to incidents in a dynamic environment

About You

• Proven experience in a senior operations or service delivery role
• Strong leadership and stakeholder management skills
• Experience working to SLAs in complex, regulated environments
• Comfortable working under pressure in a 24/7 operation, including on-call duties
• Knowledge of health & safety and risk management practices
• Flexible, adaptable, and solutions-focused

Additional Requirements

• Willingness to travel and support frontline operations, including flight support when required
• UK residency and eligibility for security clearance (CTC and Enhanced DBS)
• Full UK driving licence

This is a fantastic opportunity to play a key role in delivering critical operational services within a high-performing team.

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