We’re looking for a Senior Technical Account Manager to join the Client Services team, working directly with agencies, partners and clients from our London headquarters. The role will involve the management of multiple advertising campaigns from set up to completion, optimising where possible and troubleshooting issues where appropriate. There is an additional element of account management within the role, requiring the provision of reports that leverage campaign insights while also educating and assisting clients to meet their advertiser expectations.
The ideal candidate will have a ‘can-do’ attitude, a proactive approach and the ability to use their initiative. They will also need to be comfortable with both the servicing and socialising aspects of client relationship management.
This role reports into the Client Services Lead and sits within the senior leadership team of UK Client Services, directly supporting the smooth-running of our UK & International business units.
Key Responsibilities
- In partnership with clients, identify, create, and implement solutions that hit their key objectives
- Consult and educate our clients on product solutions and best practices
- Analyse data and insights to guide strategy and implementation of our solutions
Account Management
- Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
- Provide weekly reporting for clients; illustrating the outcomes of their investment
- Present upweight opportunities to clients where appropriate, driving incremental revenue for the business
- Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs
- Ensure we meet our client SLAs via top tier account management skills and expertise
- Project manage the end-to-end ‘Client Experience’
- Update internal pipeline systems to reflect accurate monthly budget splits for bookings
- Build and present Post-Campaign Analytics (PCA) presentations to agencies and/or clients
Guide Media Outcomes & Ad-Ops Strategy
- Support and consult on internal ad-operations strategies (e.g. support troubleshooting issues, set up consultation, etc.)
- Convey the appropriate setups to Ad-Ops via internal systems such a JIRA
- Act as a conduit between client and Ad-Ops throughout the campaign delivery process
- Be experts in demonstrating the use and knowledge of the Blis product suite
Project Management and Internal Operations
- Project manage complex work streams
- Oversee internal and India account operations (e.g. troubleshooting issues, account set up, etc.)Update internal pipeline systems to reflect accurate monthly budget splits for bookings
People Management and Leadership
- Role will be subject to line management responsibility
- Lead, train and develop junior talent within the team
- Act as an ambassador for best practice, always leading by example
- Advising upper management of team needs
- Support in the interview and hiring processes
- Setting KPIs and Objectives that align to personal and business goals
- Commitment to Blis’ Inclusion initiatives & 5 step sustainability plan
Skills and Requirements
- 3-6 years of industry experience, preferably within programmatic and/or mobile
- Strong experience in using various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
- Previous experience of people management is highly desirable
- Ability to be a client-facing lead, who drives the direction, communications and outcomes across the teams
- Excellent communication skills; written and verbal
- Possesses a strong understanding of client and programmatic success metrics
- Works well both within a team and individually
- Has excellent organisational and time management skills to juggle multiple tasks
- Strong Excel and PowerPoint skills
- Ability to problem solve and analyse data sets from various platforms
- Technically savvy with commercial acumen
#J-18808-Ljbffr…