Solution Consultant (Figaro)

Role Overview

The Asset Management Infrastructure division at FNZ includes a dedicated Consultancy team responsible for supporting existing wealth management clients using the FNZ Figaro platform and assisting with the onboarding of new clients. Consultants play a key role in providing expertise across the full lifecycle of client engagement, from requirement gathering through to implementation, training, and ongoing support.

Core Responsibilities

• Presenting and explaining existing FNZ capabilities to clients.
• Capturing and documenting client use cases and requirements.
• Implementing new and existing FNZ functionality on client environments.
• Demonstrating how FNZ functionality supports client regulatory obligations.
• Delivering client training programmes and facilitating knowledge transfer.
• Assisting FNZ development teams by clarifying client needs and expectations.
• Conducting internal and client‑facing documentation reviews and walkthroughs.
• Helping clients diagnose issues and providing workarounds where needed while defects are resolved.
• Providing insights to development and documentation teams on how clients use Figaro in practice.

Role Requirements

• Strong problem solvers, comfortable interpreting complexity and navigating evolving situations.
• Excellent communication skills and professional presence.
• Strong technology, analytical, and data interpretation skills.
• Thriving in environments with high levels of client and stakeholder interaction.
• Broad understanding of wealth management practices.

Team Responsibilities

• Acting as subject‑matter experts on Figaro, providing insight into system capabilities through walkthroughs, demonstrations, training sessions, and discussion of potential solutions to business requirements.
• Supporting client project processes, including the implementation of FNZ functionality and assessing the impact of changes to third‑party systems.
• Working as skilled business analysts to elicit, interpret, and document requirements for development projects—serving as the bridge between clients and development teams.
• Providing business‑as‑usual support by diagnosing user issues, explaining system behaviours, and advising on standard configuration changes and processes.

Role Responsibilities

• Serve as the primary contact for clients regarding general Figaro queries.
• Lead business analysis activities across projects, capturing and documenting stakeholder requirements.
• Support clients in deploying Figaro functionality, including recommending process changes and performing or advising on configuration and data updates.
• Act as liaison between client stakeholders and FNZ teams throughout development initiatives.
• Assist clients with daily Figaro use, including troubleshooting issues and suggesting alternative solutions.
• Provide feedback to FNZ teams on client usage patterns and future plans.
• Support the Client Relationship Manager with demos, sales activities, and other initiatives that promote adoption of Figaro and FNZ services.

Experience Required

• Experience in a consulting, analysis or development environment.
• Figaro experience is essential.
• General investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate.
• An understanding of the regulatory environment FNZ operates within.
• Proven track record in delivery/consulting environment with financial services/wealth market.
• Ability to establish an environment of continuous improvement and capability development.
• Confident, and able to take initiative given client‑ and delivery‑focused environment.
• Independent, self‑directing and delivery focused working style.
• Superior analytical thinking.
• Commercially aware.
• Excellent organisational, administration and time management skills.
• Good team communication skills, confident in dealing with internal and external clients.
• Highly developed written and oral communication skills.

Nice to Have

• SQL skills.

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