Location & Salary
Location: London – Hybrid Working
Salary: Up to £45,000 (DOE)
About the Company
Vidalert, part of Marston Holdings’ Technology division, is a leading provider of intelligent traffic enforcement and smart city solutions. Working alongside Vortex, we use innovative technology, real‑time data, and cleantech solutions to help create smarter, safer, and more sustainable communities.
Role Overview
We are looking for a proactive and technically skilled System Configuration Consultant to join our growing team. You’ll play a key role in configuring, testing, deploying, and troubleshooting bespoke systems and software solutions, ensuring successful delivery for our clients.
Acting as the bridge between Service Delivery and Development teams, you’ll manage projects from implementation through to final sign‑off, providing technical expertise, problem‑solving support, and excellent customer communication throughout.
Responsibilities
- Configure, test, and deploy systems, software, and hardware solutions.
- Support field engineers during installations and optimise system performance.
- Manage software updates, releases, and post‑deployment support.
- Troubleshoot and resolve technical issues, escalating where required.
- Produce and maintain technical documentation and release notes.
- Provide technical guidance and consultation to clients.
- Work closely with internal teams to ensure smooth project delivery.
- Support wider business and technical improvement projects.
Qualifications
- Previous experience working with bespoke systems.
- Experience in system configuration, testing, deployment, and troubleshooting.
- Strong analytical and problem‑solving skills.
- Comfortable working independently and managing projects end‑to‑end.
- Strong attention to detail and ability to meet deadlines.
- Collaborative mindset with a proactive approach to learning and improvement.
- IT qualification (or working towards one) or 1+ years’ relevant experience.
- Working knowledge of Windows and/or Linux operating systems.
- Experience with hardware setup and troubleshooting.
- Ability to document technical processes clearly and accurately.
- Experience supporting software or technical deployments.
Benefits
- Salary up to £45,000, depending on experience.
- Hybrid working, predominantly home working with occasional office days.
- Discounts on retail, travel, and social activities.
- 25 days holiday + bank holidays.
- Enhanced maternity & paternity package (subject to eligibility).
Why Join Us?
At Vidalert, you’ll be part of an innovative and fast‑growing technology business helping shape the future of smart cities and environmental solutions. We offer a collaborative environment where your ideas, technical expertise, and development are valued.
Equal Opportunity
We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
#J-18808-Ljbffr…