Senior L&D Architect for Customer Operations

Jaja Finance in Manchester is looking for a Learning & Development Manager to lead capability development in customer service operations. The role involves designing training frameworks, facilitating inductions, and ensuring compliance with FCA standards.

The ideal candidate has experience in L&D within a contact center environment and the ability to create impactful learning pathways. The position offers a collaborative team environment and the chance to significantly impact a growing business.

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