Tenancy Relations Officer
2 Years Fixed Term Contracts / Secondment Opportunities
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
Over the past twenty years, the Council has built up first‑class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti‑racist borough. We are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.
Our Benefits and Homeless Prevention Service has responsibility for all areas of homelessness; from rough sleeping to housing allocations as well as the assessment of Housing Benefit, Council Tax Reduction and the Here to Help Service. This innovative approach is helping us provide a more joined‑up service and more focused support for those in Hackney that are at risk of homelessness.
We are currently recruiting for a proactive and knowledgeable Tenancy Relations Officer dedicated to protecting tenants’ rights and promoting private rented accommodation as a viable housing option. You will prevent homelessness among private sector households and support those in need of new housing solutions, with the aim of reducing reliance on temporary accommodation. You will also be involved in implementing the Renters Rights legislation, ensuring tenant protections are upheld while equipping landlords with the knowledge and training needed to meet their new responsibilities. You will work in close collaboration with enforcement teams, the voluntary sector, and key stakeholders at both London and national levels.
Key responsibilities
- Deliver a robust tenancy relations service to a diverse range of private sector stakeholders, including engaging proactively with tenants and landlords, and responding to enquiries, complaints, and correspondence
- Conduct comprehensive assessments of housing needs in accordance with the Homelessness Reduction Act 2017 and other relevant legislation
- Undertake investigations and enforcement action including prosecutions, civil penalties and court applications
- Maintain expert housing legislation knowledge, collaborate on policy delivery with Housing Strategy, and prevent homelessness by mediating disputes and protecting tenants
Key knowledge and skills
- High level knowledge of the private rented sector and issues relating to the acquisition of accommodation, including security of tenure, health and safety, housing standards, and housing benefit regulations
- Strong grasp of housing needs, legislation and case law
- Knowledge of the Homelessness Reduction Act and private sector discharge duties
- Proven ability to investigate breaches and write enforcement reports
- Strong communication, analysis and decision‑making skills
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
This post is subject to an Enhanced DBS Check.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
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