Customer Experience Manager

Responsibilities

• Support the end-to-end customer journey and improve the customer experience.
• Line‑manage customer service and operational team members, ensuring strong performance, engagement, and wellbeing.
• Lead and coach the team to deliver consistently high standards of service to installers and customers.
• Manage the day‑to‑day delivery of operational activities related to renewables project support and design services.
• Propose and implement process improvements in line with direction from the Operations Director.
• Define and maintain clear end‑to‑end customer journeys across installer support and design services.

Qualifications

• Experience in customer service management.
• Proven line management and coaching capability.
• Experience improving customer experience through operational delivery.
• Experience in renewables, energy, construction, or regulated environments.
• Understanding of MCS or compliance‑led operations.

Benefits and Working Conditions

In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high‑street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more. This is a full‑time, permanent role working 42.5 hours per week Monday to Friday 08.00am‑5.00pm with a 30 minute break. No weekend work required.

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