Join the UK’s leading roofing merchant and bring your customer service skills to a role that makes a real impact.
SIG Roofing, we’re proud to support roofers across the UK with quality products and reliable service. With over 100 branches nationwide – from Inverness to Plymouth – and more than 40 years of experience, we’ve built up a wealth of knowledge along the way. We’re here to share that know‑how and do our bit to help the roofing industry thrive.
Join us and play a key role in supporting branch operations, helping us deliver great service and specialist products to our customers every day.
Office Administrator Manager
What does the role involve?
The role will be responsible for managing the pipeline of product training across SIG Roofing and the solar sales team. It includes administrative tasks, scheduling training, coordinating with suppliers, and reporting activities and sales back to the business. The primary focus will be to support the Commercial Director, ensuring smooth operations and effective communication within departments, while compiling and reporting on team activities, key performance indicators (KPIs), and enquiry rates.
What you will be doing:
- Support the business with key product initiatives of Solar and flat roofing team, providing guidance for contacts, products & training enquiries.
- Oversee the day-to-day operations of the sales office, ensuring efficient workflow and timely resolution of any issues or escalations.
- Monitor and report on the team’s activities, KPIs, and enquiry rates.
- Coordinate the CRM system, ensuring accurate data entry and maintenance to support effective sales and customer service.
- Coordinate with other departments, such as branches.
- Participate in regular team meetings to communicate targets, objectives, and sales-related updates.
- Identify training needs and coordinate appropriate training programs to enhance skills and knowledge.
- Foster a positive and collaborative work environment, promoting teamwork, motivation, and professional growth.
What you will bring:
- Experience in a similar role, preferably in a sales or customer service‑oriented environment.
- Strong leadership and people skills with the ability to motivate a team.
- Excellent organisational and time‑management skills, with the ability to multitask and prioritise effectively.
- Experience using CRM systems and other sales-related software applications.
- Good communication and interpersonal skills, both written and verbal.
- A strong attention to detail and accuracy.
What we offer:
- Competitive salary with bonus opportunities.
- 25 days holiday + 8 bank holidays (company closed during Christmas period).
- Company pension with up to 7.5% employer contribution.
- Life assurance (up to 4x salary).
- SIG Share Incentive Plan.
- Employee discounts from top high‑street and online brands.
Apply today and become part of the SIG Roofing team – The home of roofing.
SIG is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued. We welcome talent that reflects the diverse customers and communities we serve. If you require any accommodations during the recruitment process, please let us know.
Due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised closing date. Once a vacancy has closed, we are unfortunately unable to consider additional applications – we therefore encourage you to apply as soon as possible to avoid disappointment.
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