Job Title
Member Standards & Conduct Officer
Hub
Capability Hub, Member Standards & Conduct Team
Job Grade
EO
Number of roles
1
Reports To
Member Standards & Conduct Manager
Job Purpose
This role covers a variation of workstreams which include Complaints, Review Committee, CPD and Post Accreditation checking. You will support the Member Standards & Conduct Manager with complaint investigation and responses, the organisation of Review Committee and in the delivery of CPD Programme and Post Accreditation Programmes, providing relevant administration support. You will assist to close learning loops obtained from member standards outcomes, Review Committee and Complaints that feed into the delivery of CPD programmes for members to support Post Accreditation development. You will support delivery of CPD Programme and Post Accreditation Programmes, and supporting all work and events that fall under Post Accreditation.
Scope & Responsibilities
Each EO will be assigned areas of responsibility but should know and understand other areas to build resilience. You are primarily responsible for Member Standards at the Board, assisting in providing members with the capability, support and personal resources available to carry out their role. This covers the workstreams of Complaints, Review Committee, CPD and Post Accreditation Programmes. You will be responsible for logging and drafting complaint responses, supporting the preparation, delivery and follow‑up of Review Committee work, and supporting colleagues working flexibly and building resilience across workstreams.
Primary deliverables in the first 6 months of the role
- Assist in providing analysis gained from complaint data, review committee outcomes and post accreditation feedback to allow the Manager to address identified themes and implement solutions in future CPD learning.
- Promote the learning gathered from committees and workstreams and share with membership to promote good practice.
- Assist in the administration to support the delivery of a post‑accreditation member standards process.
- Deal with issues identified by members through the Conduct and Competency Flag Process to identify gaps in standards.
- Assist in the administration and logistics to deliver a CPD programme on specific deadlines.
Personal specification
- Highly organised and accurate.
- Demonstrable ability to juggle tasks and projects.
- Personable and empathetic to work with members and support their development.
- Experience of keeping records and working with data and data analysis.
- Ability to adjust priorities to manage a conflicting and ever‑changing workload.
- Effective oral and written communication skills, experience communicating with internal and external colleagues at all levels.
- Understanding of the Parole Board Process.
- Experience of Quality Assurance/Standards work.
Main duties
Strategic Leadership
- Identify trends within complaint data to inform guidance and learning practices.
- Support Managers to deliver quality standards across the Parole Board.
- Continuously seek to improve systems and processes for handling complaints.
Member Standards
- Support the Senior Member Standards & Conduct Manager and Head of Capability.
- Ensure timely and accurate responses to complaints.
- Oversee accurate and up‑to‑date records for complaints and track progress.
- Collate insight from complaints to feed back into training and quality assurance.
- Support Review Committee preparation and action outcomes.
- Support development and delivery of CPD and post‑accreditation standards and assurance process for members.
- Monitor and analyse outcomes and data to identify issues and trends for improvement and CPD.
Learning and Development
- Assist with the administration and support of CPD training to ensure delivery of standards.
- Create learning from Member Standards assessments and committees to support management improvement.
- Work with the Capability Team on core member and staff training.
Relationship Building
- Collaborate with staff across directorates to investigate and respond to complaints.
- Maintain excellent working relationships with members.
- Support training across CPD and Post Accreditation Programmes.
Other Responsibilities
- Support other tasks appropriate to the role as assigned by the Manager or Head of Capability.
Additional Information
Benefits include a flexible working system, standard full‑time hours of 37 hrs per week, part‑time and job‑sharing options. Annual leave starts at 25 days and increases to 30 days after five years. Leave purchase/sell scheme allows up to three days per year. Paid time off for public holidays and one privilege day. Pension options are available through the Civil Service scheme. Extensive training and development opportunities are offered. Employee‑run networks for minority groups and flexible benefit options are available.
Equal Opportunities
The Parole Board is committed to diversity and equal opportunities for all applicants, regardless of race, gender, disability, or background.
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