Hub Officer

Company: Moat Homes Limited
Apply for the Hub Officer
Location: London
Job Description:

Salary: £10,850 – £13,562 per annum (salary offered between this range, dependent on experience) plus a Car Allowance of £932 per annum

Location: Pollards Hill Hub in Mitcham

Closing Date: 31 May 2026

Hours: Working 14 hours per week – Wednesdays 9am to 5pm with flexibility on how the other 7 hours can be worked across the week (may include some evenings) – to be discussed at interview

Contract: 12 month fixed term contract

About the role

As our Hub Officer, you’ll be at the heart of community life in Pollards Hill. You’ll help deliver a wide range of activities for children, young people, adults and older residents – supporting wellbeing, confidence, skills and social connection.

You’ll work closely with our Senior Hub Officer, the Pollards Hill Community Committee (PHCC) and Moat Foundation to create a welcoming, safe and inspiring space for everyone.

What you’ll be doing

  • Deliver activities and programmes that help residents improve their health, wellbeing, confidence and skills.
  • Support customers of all ages to get involved, feel included and build positive networks.
  • Work alongside the Wellbeing Studio team, PHCC and local partners to co-create a customer-led programme.
  • Develop engaging, outcome-focused sessions shaped by community needs.
  • Build partnerships, spot opportunities and contribute to projects that enhance lives in Pollards Hill.
  • Capture data, stories, photos and case studies (in line with governance guidelines) to help us reflect the real impact of our work.
  • Contribute to the smooth running of the hub, including volunteer support and occasional events.
  • Experience of engaging children, young people and adults in community or wellbeing activities.
  • The ability to listen, empathise and build trust with our customers.
  • Strong communication skills – confident engaging people in person, in writing and verbally.
  • Good numeracy, literacy and IT skills (including Outlook, Word and Excel).
  • The ability to work both independently and as part of a team, including alongside volunteers.
  • A creative, adaptable and solution-focused approach to delivery.
  • Flexibility to work some evenings and weekends to support community needs.

It would be great (but not essential) if you also have

  • Local knowledge of Pollards Hill and the issues affecting residents.
  • Access to a car with business-use insurance.
  • An understanding of housing policies, safeguarding and confidentiality.
  • Experience planning events and community activities.

Benefits

  • Make a real impact in our communities.
  • Work with a supportive and passionate team.
  • Enjoy competitive salaries and generous leave.
  • Benefit from numerous personal and professional development opportunities.

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Posted: May 30th, 2026